DAVID VAZQUEZ ALVAREZ
San Antonio,TX
Summary
Results-driven Client Experience and Operations Manager with a focus on optimizing customer satisfaction and streamlining operations. Experienced in leading diverse teams and implementing innovative strategies to drive business growth. Passionate about delivering exceptional service and exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Client Experience and Operations Manager
Evoque Group
10.2021 - Current
- Oversaw order entry, project coordinator, and customer teams achieving a 98% on-time and in-full delivery rate.
- Led client experience initiatives that maintained a Net Promoter Score (NPS) above 90 for 24 consecutive months.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Logistics Coordinator
IWC Oil & Refinery
04.2021 - 10.2021
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
Project Coordinator
Crown Restoration Co
08.2019 - 04.2021
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
Bachelor of Business Administration - Operations Management and Supply Chain Systems
University of Texas At San Antonio
San Antonio, TX12.2025
Skills
- Bilingual in Spanish and English
- Proficient in Microsoft 365 Suite
- Resilient in challenging environments
- Collaborative and self-directed approach
- Direct and informative guidance
- Decision-making
Timeline
Client Experience and Operations Manager
Evoque Group
10.2021 - Current
Logistics Coordinator
IWC Oil & Refinery
04.2021 - 10.2021
Project Coordinator
Crown Restoration Co
08.2019 - 04.2021
Bachelor of Business Administration - Operations Management and Supply Chain Systems
University of Texas At San Antonio
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