David Velasquez
Portal,GA
Summary
Passionate about finding a role that encourages personal development, values diversity, and offers substantial responsibilities. Excited to bring expertise and skills to a collaborative team setting. Dedicated to ongoing growth and advancement in career to succeed in any given position. Prepared to tackle fresh challenges and drive positive change within the company.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Atlantic City Sewerage Company
03.2022 - 05.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Collected and processed in-person payments.
- Monitored and tracked payment plans through excel and billing systems to follow up with appropriate reminders, final notices, and disconnections for non-payment.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reconciled daily payments for deposit.
- Handled customer phone calls - explaining billing details and assisted customers regarding their accounts and services.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Worked with multiple departments to check proper billing information.
- Played a key role in the onboarding process by assisting in the training and development of new hires, ensuring a smooth transition into their roles and responsibilities.
Office Manager
Helping Hand Behavioral Health
04.2019 - 01.2022
- Closely monitored daily session attendance for the Addictions Clinic throughout each day to ensure the client fulfilled the plan of care.
- Coordinated quarterly Q&A and made necessary adjustments to meet deadlines.
- Supervised drivers and housekeeping/maintenance staff and maintained their personnel files.
- Ordered and maintained all necessary supplies for the Addictions Clinic.
- Coordinated weekly schedule for the medical team (appointments, lab work orders, medication refills, etc.).
- Demonstrated knowledge of HIPPA, Medicaid, and DMHAS policies and procedures.
- Coordinated charts for APN on or before scheduled day(s); ensured copies of pertinent documents were available for medical staff.
- Completed necessary filing, copying, faxing, and mailing; ensured all outgoing correspondence was mailed out daily.
- Coordinated scheduling of transportation for all clientele (incl. guest visits, intakes, etc).
- Collaborated with all team members to make sure objectives of the clinic are being met.
Meter Reader
Millennium Account Services
12.2018 - 04.2019
- Entered electric and gas readings in Itron handheld device.
- Collected electric and gas meter readings from each residential and commercial property on my route.
- Answered gas meter surveys on Itron handheld devices when requested.
- Maintained company vehicles clean and current with inspection and routine maintenance.
- Reported back to the office at the end of shift with completed work and informed supervisors of any issues during route.
- Performed daily, weekly, monthly routine routes in all weather conditions.
EVS Supervisor
Borgata Hotel Casino & Spa
09.2018 - 12.2018
- Responsible for assignments of porters, heavy porters and specialty crews to ensure the establishment of cleanliness standards in all public areas and employee areas.
- Assisted with training, scheduling and staffing of all employees assigned to me to be sure all areas comply with Borgata standards.
- Ensured the safety of employees in handling and storage of all chemicals used in the performance of their tasks.
- Continually checked to make sure employees have all of the necessary supplies, equipment and tools to execute their tasks.
- Accountable for all equipment assigned to my area.
- Properly handled guest or maintenance requests and repeatedly follow up to guarantee they are completed to Borgata standards.
Hotel Operations Manager/Fire Safety Director
Manhattan Broadway Hotel
09.2007 - 09.2018
- Created all room assignments and checked in guests as they arrived. Collected payment or verified prepayment.
- Checked guests out of the system and applied payments as needed.
- Extended stays, modified existing reservations, and created new reservations.
- Managed and trained new front desk employees.
- Audited payments collected to catch errors or discrepancies.
- Consolidated payments on a monthly basis so that booking companies collected correct commission.
- Provided priority listing for cleaning in house versus checked out rooms to housekeeping staff.
- Examined rooms, halls, and lobbies to determine need for repairs and replacement of furniture or equipment. Made minor repairs or replacements as needed.
- Monitored fire panel daily. Ran fire drills and keep staff updated on fire evacuation plan.
- Checked and signed off on fire extinguishers and smoke/carbon monoxide detectors monthly.
- Provided concierge services including booking tours, activities, restaurants, transportation, etc.
Education
High School Diploma -
John F Kennedy High School
Bronx, NY09.1997
Skills
- Billing systems and software
- Customer service
- Interpersonal communications
- Vendor interaction
- Computer skills
- Teamwork and leadership
Languages
Spanish
Timeline
Billing Specialist
Atlantic City Sewerage Company
03.2022 - 05.2025
Office Manager
Helping Hand Behavioral Health
04.2019 - 01.2022
Meter Reader
Millennium Account Services
12.2018 - 04.2019
EVS Supervisor
Borgata Hotel Casino & Spa
09.2018 - 12.2018
Hotel Operations Manager/Fire Safety Director
Manhattan Broadway Hotel
09.2007 - 09.2018
High School Diploma -
John F Kennedy High School