Summary
Overview
Work History
Education
Skills
Skills And Highlights
Timeline
Generic

David Venegas

Lawndale,CA

Summary

Current Subway store manager with extensive customer service experience looking to fill a position in your company as a dedicated team player who can be relied upon to help maintain a positive work environment and company image. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Front Desk Specialist

Marriott Towneplace Suites
12.2021 - Current
  • Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
  • Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
  • Assisted management with administrative tasks, improving office organization and productivity levels.
  • Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
  • Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
  • Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
  • Participated in regular staff meetings to share ideas, address concerns, and discuss ways to improve overall hotel operations.
  • Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
  • Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
  • Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.

General Manager

Subway
01.2015 - 12.2021
  • Started at Subway as associate and worked up to General Store Manager
  • Maintained the store up to A rating health code and kept presentable to Subway standards
  • Prepared schedules for store associates on a biweekly basis
  • Kept record of associates food handlers card and performed team training
  • Kept store stocked by submitting weekly orders in anticipation of weekly store needs
  • Hit weekly store sales goals by maintaining a positive store morale between management and associates thus allowing positive customer experiences among team members
  • Provided catering services and delivered.

Delivery Driver

Max Furniture
02.2018 - 05.2019
  • Fulfilled orders by delivering merchandise to customers
  • Handled final payments and provided receipts to customers upon delivery
  • Maintained warehouse organized.

Guest Service/ Cashier

Target
10.2014 - 10.2015
  • Processed an average of 200 purchases and returns a day
  • Greeted customers, rang up items and collected payments, processed returns, answered questions regarding return policies and products
  • Signed up guests for Target store credit cards
  • Processed credit card payments, as well as assisted guests with any issues with the target red card
  • Fulfilled online orders through store pick-up service
  • Managed complaints.

Education

High School Diploma -

Lawndale High School
Lawndale, CA
06.2011

Skills

  • Building Relationships
  • Scheduling Appointments
  • Excellent Communication
  • Active Listening
  • Adaptability
  • Technical Troubleshooting
  • Attention to Detail
  • Problem Solving
  • Cash Handling
  • Front Office Support
  • Guest Relations
  • Room Assignments

Skills And Highlights

My time at Subway has taught me exceptional customer service and time management skills. Working in a fast-food setting with strict operating store procedures I learned to adapt to a wide range of customers and how to meet their needs. During my time at Subway, I was allowed the opportunity to strengthen my organization skills and time management skills and eventually had the opportunity to manage my own store. Through my customer service experience I have learned to adapt well to different fast paced working environments. I've acquired excellent communication skills and by being fluent in both English and Spanish, I've been able to service a wider range of clientele which has allowed me to further a positive customer experience.

Timeline

Front Desk Specialist

Marriott Towneplace Suites
12.2021 - Current

Delivery Driver

Max Furniture
02.2018 - 05.2019

General Manager

Subway
01.2015 - 12.2021

Guest Service/ Cashier

Target
10.2014 - 10.2015

High School Diploma -

Lawndale High School
David Venegas