Order Entry Team Lead
David Vera
Visual Comfort & Co
Chicago,IL
17
years of professional experience
Detail-oriented operations professional with experience in team supervision,and outdoor environment . Proven ability to train staff, maintain organized systems, and reduce errors through disciplined process management. Committed to efficient safe daily operations.
Work History
Order Entry Team Lead
10 Years 3 Months- Team lead position in charge of 10 representatives.
- Led daily team workflows to maintain accurate order processing and timely customer support.
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.
- Utilized CRM system and dashboard tools to track call activities and order entry.
- Streamlined communication between sales, fulfillment, and customer service functions.
- Coached associates on product knowledge, service standards, and issue resolution procedures.
- Monitored inventory accuracy and coordinated adjustments with operations and showroom teams.
- Resolved escalated order and shipment issues while preserving customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Utilized computerized systems for order entry, tracking, and documentation purposes, streamlining the shipping process.
Senior Clerk - Fufillment Department
3 Years 4 Months- Managed order processing workflows for lighting and ensuring accurate documentation and timely fulfillment.
- Coordinated communication between sales, operations, and customer service teams to resolve order discrepancies.
- Tracked inventory records and updated system data to support reliable product availability.
- Leading a team of 15 pickers - assigning tasks and duties and ensuring quality. Passing out work loads of 500+ picks a day
- Input data into spreadsheets and databases.
- collaborated with other departments ensuring timely delivery.
Bus Driver
1 Year 4 Months- obtained class C CDL with passenger endorsement
- transported up to 15 passengers round trip
- Perform pre and post trip safety inspections
- Operated transit buses along assigned routes while following schedules and traffic regulations.
- Communicated route delays, incidents, and service concerns using two-way radio systems.
- Maintained clean, orderly bus interiors and reported maintenance issues promptly.
- Followed defensive driving practices to support safe passenger transport in busy conditions.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Pro Loader
1 Year 3 Months- Loaded customer orders onto delivery trucks following Home Depot safety and handling procedures.
- Inspected merchandise for damage before loading to maintain delivery accuracy and quality.
- Sorted, staged, and organized freight for efficient order verification and shipment readiness.
- Operated pallet jack forklift to move heavy materials across store or on to customers' trucks.
- Wrapped and secured pallets to prevent shifting during transport.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
Education
High School Diploma
Skills
Computer skills
Attention to detail
Deadline management
Team coaching
Order accuracy
Team development
Task delegation
Overseeing daily activities
Organizational skills
Excellent communication
Active listening
Workplace safety
Timeline
Order Entry Team Lead
Visual Comfort & Co
08.2016 - CurrentRead More
Senior Clerk - Fufillment Department
Visual Comfort & Co
04.2013 - 08.2016Read More
Bus Driver
Mv Transportation Inc.
10.2011 - 02.2013Read More
Pro Loader
Home Depot Inc
05.2010 - 08.2011Read More
Amusden Highschool
High School Diploma
Read More