David Viator
Sun Lakes,USA
Summary
Experienced with operational processing tasks, including data entry and management. Utilizes problem-solving skills to ensure smooth and efficient processes. Knowledge of quality control procedures and process improvement techniques.
Overview
27
27
years of professional experience
Work History
Operations Processor II
Wells Fargo Bank & CO
01.2017 - 01.2024
- Managed Auto Finance documents with meticulous attention to detail for accurate processing.
- Utilized ten-key and keyboarding skills to achieve high accuracy in data entry.
- Provided exceptional customer service support via written and verbal communication.
- Reviewed all work cases to meet compliance standards during processing.
- Processed customer transactions efficiently and accurately.
- Maintained compliance with banking regulations and internal policies.
- Collaborated with team members to streamline operational workflows.
- Assisted clients with account inquiries and transaction issues.
- Managed documentation for audits and regulatory requirements.
- Monitored account activity to identify potential discrepancies.
- Provided training to new staff on operational procedures.
- Verified customer information in order to ensure accuracy of delivery.
Operations Processor
Wells Fargo Bank & CO
01.1997 - 01.2017
- Responsible for the use of various systems, such as Hogan, QIB, E-Tran, and Research experience.
- Statements, machine experience, sorting, and folding of overdraft reports in the Statements department.
- Responsible for: the research and decision-making of both incoming and outgoing return items.
- Experience in EARNS (early account return notices) as related to retrieval from Wells Fargo and the Fed, and moving files to the IRX system for processing.
- Acted as a trainer to team members in the EARNS special process, due to knowledge and expertise.
- Processing return items, including data entry, preparation of incoming return items, capture of work on the 7780 sorter, balancing, and review of depositor information for incoming work.
- Assist in keying of outgoing BOFD returns, and sort incoming courier receipts.
Education
Business
California State University, San Bernadino
CASkills
- Data entry
- Operational efficiency
- Process documentation
- Workflow optimization
- Cross-functional communication
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Problem-solving abilities
- Verbal and written communication
- Data accuracy
- Workflow management
Timeline
Operations Processor II
Wells Fargo Bank & CO
01.2017 - 01.2024
Operations Processor
Wells Fargo Bank & CO
01.1997 - 01.2017
Business
California State University, San Bernadino