Tekisha Hamilton
Summary
Talented and dedicated professional with 8+ years of experience in human resources, people operations, customer service and technical support. Skilled at key HR functions spanning employee hiring, facilitating training and development, performance management and succession planning . Passionate about providing and being a part of employee centric cultures to promote awareness around diversity and inclusion.
Overview
12
12
years of professional experience
Work History
People Operations Manager
Apple
10.2017 - Current
- Served as the primary point of contact for all employee-related inquiries, including benefits, compensation, personnel data, HR systems, and web tools while advocating for employees needs and concerns.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Managed administrative logistics of events planning, event booking, and employee engagement.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams while managing third party vendors.
- Supported the Leadership team to cultivate an engaging work environment and championing the employees experience by supporting people processes and ensuring the team meets in-store learning initiatives.
- Supported the Leadership team to cultivate an engaging work environment and championing the employees experience by supporting people processes and ensuring the team meets in-store learning initiatives.
Assistant Store Manager
Icebreaker
08.2015 - 09.2017
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Recruited interviewed and hired qualified employees to provide top quality service.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales by 20
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Assistant Store Manger
SKECHERS Retail
06.2012 - 08.2015
- Coached 50+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 20%.
- Oversaw daily operations of store including inventory and supply restocking, cash handling and assisting customers.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
Criminal Justice
Seminole State College of Florida
Sanford, FLProject Management
Google
06.2024
Skills
- Communicates Effectively
- Interpersonal Savvy
- Drives Vision and Purpose
- Operations Management
- HRIS
- Employee Relations
- Recruitment
- Hiring and Onboarding
- Diversity and Inclusion
- Training Management
Timeline
People Operations Manager
Apple
10.2017 - Current
Assistant Store Manager
Icebreaker
08.2015 - 09.2017
Assistant Store Manger
SKECHERS Retail
06.2012 - 08.2015
Criminal Justice
Seminole State College of Florida
Project Management
Google
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