David Villagran
Santa Clarita,CA
Summary
Dynamic Customer Service Advisor with proven success at Jiffy Lube, excelling in customer relations and sales proficiency. Recognized for resolving disputes effectively, and training staff to enhance service quality. Leveraged strong communication skills to boost upselling efforts, contributing to increased revenue, and fostering long-term customer loyalty.
Developed strong communication and problem-solving skills in a fast-paced, customer-oriented environment, looking to transition into a new field. Equipped with the ability to handle challenging situations and deliver solutions that enhance customer satisfaction. Seeking to leverage these transferable skills in a new role to contribute value and achieve impactful results.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube
Santa Clarita, California
02.2023 - Current
- Assisted customers with service inquiries and service recommendations, enhancing overall satisfaction.
- Resolved customer complaints swiftly, utilizing strong communication skills to restore positive experiences.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
- Collaborated with the team to maintain the cleanliness and organization of service areas, promoting safety standards.
- Educated customers on vehicle maintenance services and promotions, driving increased service uptake.
- Developed rapport with customers, fostering long-term relationships, and repeat business.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Boosted sales revenue with upselling techniques, and comprehensive product knowledge.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Monitored cash drawers and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Saugus High School
Santa Clarita, CA06-2020
Skills
- Creative problem solving
- Adaptability and flexibility
- Money handling
- Decision-making
- Task prioritization
- Team collaboration
- Critical thinking
- Time management
- Product promotion
- Sale expertise
- Staff training
- Service upselling
- Quality control
- Coordination
- Store maintenance
- Training and mentoring
- Customer service excellence
- Assertiveness
- Dispute resolution
- Sale proficiency
- Call center experience
- Customer relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Advisor
Jiffy Lube
02.2023 - Current
High School Diploma -
Saugus High School