David Villanueva
Kansas City,MO
Summary
Accomplished Housekeeping Supervisor with a proven track record at Loews Hotels, enhancing team performance and guest satisfaction through expert supervision and training. Skilled in cleaning, sanitation, and guest relations, I significantly improved compliance with housekeeping standards. My approach fosters a culture of continuous improvement and professional development, ensuring exceptional customer service.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Loews Hotels
06.2022 - 09.2024
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Warehouse Worker
Amazon
05.2021 - 03.2022
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Housekeeping Manager
Lake Buena Vista Resort Village
10.2020 - 08.2021
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Monitored staff performance and provided feedback to drive productivity.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Loews Hotels
06.2022 - 09.2024
Warehouse Worker
Amazon
05.2021 - 03.2022
Housekeeping Manager
Lake Buena Vista Resort Village
10.2020 - 08.2021
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