David Vogelgesang
DULUTH,MN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
15
15
years of professional experience
Work History
Operations Manager
UMD Dining Services
07.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- ServSafe Food Manager Certified
Department Manager
Costco
01.2022 - 07.2023
- Responsible for inventory control and receiving daily shipments
- Use Kronos scheduling system to establish employee schedules
- Manage payroll and adjust schedules to meet the needs of the business
- Deliver annual performance reviews
- Integral part of the hiring process
- Provide employees with proper training
- Resolve issues between employees
- Assist members with issues involving products or services
- Ensure that all Fresh Food Departments meet the expected level of cleanliness
- Food Safety Level 2 certification with the State of Minnesota
Bakery Manager
Costco
06.2018 - 12.2021
- Led team in daily production to meet sales needs
- Led the production of 5000 pies, desserts, and pastries the week prior to Thanksgiving
- Managed inventory to ensure ingredients and packaging were correct
- Performed monthly inventories to ensure that my Profit and Loss (P&L) met corporate standards
- Delivered annual reviews and oversaw hiring for my department
- Ensured all products met State and Costco food safety standards
Deli Manager
Costco
07.2016 - 06.2018
- Led team in daily production of food items per production plan
- Monitored inventory to ensure ingredients and packaging were correct
- Performed monthly inventories to ensure that my P&L met corporate standards
- Delivered annual reviews and oversaw hiring for my department
- Ensured all products met State and Costco food safety standards
- Worked with product demonstration staff to promote new food items to increase member awareness
Supervisor
Costco
01.2014 - 07.2016
- Oversaw cashiers and maintenance staff
- Ensured that Point of Sale (POS) devices were operating properly
- Worked with members to resolve issues with their membership
- Provided employees with training on safety and member incentive programs
- Resolved issues with schedules and between employees
Assistant operations manager
Elks Lodge
01.2010 - 10.2012
- Assisted with planning and executing banquet functions, including setup to cleanup
- Performed daily opening and closing routines for the lodge
- Provided lodge members with drink and food service
Education
Bachelor of Arts - Music Education Studies
Lindenwood University
Saint Charles, MO12-1999
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Maintaining compliance
- Health and safety compliance
Timeline
Operations Manager
UMD Dining Services
07.2023 - Current
Department Manager
Costco
01.2022 - 07.2023
Bakery Manager
Costco
06.2018 - 12.2021
Deli Manager
Costco
07.2016 - 06.2018
Supervisor
Costco
01.2014 - 07.2016
Assistant operations manager
Elks Lodge
01.2010 - 10.2012
Bachelor of Arts - Music Education Studies
Lindenwood University
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