Banking – Real Estate – Management - Administration – Training – Lending – Customer Service
Sales driven, result focused professional, acknowledged throughout career for dispensing personalized
attention, maintaining composure under fire, while managing a multitude of job tasks and challenges. 25
Years banking sector experience in a fast-paced, customer care environment, with refined capabilities in
researching issues, providing clear and accurate responses, and meeting sales goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
The Bank of Glen Burnie
12.2019 - Current
Actively developed and expanded retail and commercial sales relationships.
Responsible for outside calling and business development in local area.
Assisted customer's request for Deposit accounts and Loan applications.
Supervise, coach and train bank branch employees.
Knowledge of all IRA, Personal, Business banking product services.
Perform pre-audits to ensure ongoing adherence with compliance procedures.
Keep staff informed of pertinent changes in operational policy and procedures.
Oversee teller duties and assist line with customers' transactions during peak periods.
Prepare teller performance appraisals and disciplinary notices as required.
Able to identify the required skills, qualify, interview and hire suitable candidates.
Maintain branch logs and test alarms monthly.
Performs all Risk Rating duties, Fill out CTR/SARS.
Acts as signatory for the Bank on Official checks, Medallion Guarantee, Perform Notary work.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Real Estate Salesperson
Messenger Enterprises LLC
06.2015 - Current
Experience in Sales, Business Development, Marketing, Strategic planning and Client Relationship Management within the field of Banking, Real Estate and Entertainment.
Exceptional leadership abilities.
Adept in communicating with colleagues, Title Companies, Lenders, Business Owners and third parties throughout the sales process.
Corporate trainer for new hires (Policy, Procedures, Mission Statement).
Spearheaded business development efforts and expanded client base.
Managed all facets of real estate transactions for a diverse clientele which includes acting as a go between buyers and sellers.
Provide guidance and assistance through the process of buying, selling or leasing properties.
Establish and maintain a good relationship with lenders, appraisers, home inspectors, contractors, legal attorneys and escrow companies.
Prepare necessary paperwork, closing statements, contracts, purchase agreements and leases.
Compile list of real estate properties regarding their location, square footage and features.
Promote and market through open houses, engagement in listing services and advertisements.
Evaluate residential properties and determine accurate listing prices for Sales and Rentals.
Manage and grow existing seller and buyer portfolio.
Maintain bookkeeping records, pay vendors and expenses.
Communicated with clients to understand property needs and preferences.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Liaised between buyers and sellers to provide positive experiences for both parties.
Coordinated appointments to show marketed properties.
Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Informed home buyer of sales, construction and warranty processes.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Provided valuable guidance on preparing homes for sale by suggesting cost-effective improvements that would appeal to prospective buyers.
Maintained extensive knowledge of mortgage financing options to better assist clients in identifying suitable loan programs based on their financial needs.
Musician/Engineer/DJ/Entertainer
A Rose Productions LLC
09.2007 - Current
Perform at concerts, events and other venues.
Interact with fans and network with industry professionals.
Stay updated with musical trends and industry developments.
Negotiated contracts, fees and managed financial aspects related to work.
Maintain Social media presence. (Facebook, Instagram, Tik Tok)
Select music that is appropriate for the event and audience.
Skilled at mixing songs to create a seamless flow of music that keeps the audience engaged.
Proficient in using turntable controllers, Sound and Lighting software.
Maintained bookkeeping records, managed, paid vendors and expenses through Inuit Quicken Software and ADP.
Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
Collaborated with fellow musicians for seamless performances and increased audience engagement.
Elevated performance quality by consistently practicing and refining individual skills on various instruments.
Promoted musical career by maintaining website or social media presence.
Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
Enhanced audience experience by incorporating innovative musical arrangements and techniques.
Increased fan base through engaging social media content, connecting with music enthusiasts worldwide.
Secured consistent gig opportunities through effective networking with venue owners and event organizers.
Transposed music to alternate keys with speed and accuracy.
Education
Trade - Cosmetology
Hair Academy
Glen Burnie, MD
06.1988
High School Diploma -
Chesapeake High School
Pasadena, MD
06.1985
Skills
Experience in Sales, Business Development, Marketing, Strategic planning and Client
Relationship Management within the field of Banking, Real Estate and Entertainment
● Exceptional leadership abilities
● Adept in communicating with colleagues, Title Companies, Lenders, Business Owners
And third parties throughout the sales process
● Corporate trainer for new hires (Policy, Procedures, Mission Statement)