David Wade
Chicago,IL
Summary
Collaborative & engaged Hospitality Operations leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Skilled in relationship building, people relations, new location openings, process creation and improvement, project management, training, budgeting, and brand management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Hyde Park Hospitality
Chicago, IL
03.2019 - Current
- Airport Dimensions/Sodexo Account)
- Management of HR, employee relations and operations to 6 Airport Lounges in 5 states with an $8 million annual budget
- Provide developmental leadership, oversight and training to a team of 6 General Managers and over 125 cross-functional hourly employees
- Ownership of recruitment, talent acquisition, and team building process: Interview, hire, onboard, and train teams of 15-40 for new lounge openings, re-openings, and management restructuring
- Ongoing compliance, brand standards, SOP and KPI management
- Develop and maintain positive client and stakeholder relationships through effective communication, exemplary interpersonal skills and execution of deliverables
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
Operations Specialist
Chicago Public Schools
03.2017 - 03.2019
- Management and implementation of USDA, ISBE and CPS regulations and policies
- On-going compliance management training of food service programs in 80+ district-wide schools
- Analysis of staffing models to exceed operational efficiency
- Identification and assessment of equipment repairs and needs
- Management of vendor accountability and performance of deliverables
- Conduct entire school HAACP, sanitation and safety analysis in compliance to CDPH regulations
- Responsible for ensuring food prepared and served to students meets quality and nutritional expectations
- Identified operational and performance issues and worked with managers to resolve concerns.
General Manager
Chipotle Mexican Grill
Chicago, IL
03.2016 - 03.2017
- Management of complete restaurant operations and responsible for achieving consistent high standards in areas of food safety, customer experience, vendor relations and P&L accountability; sales analysis, forecasting and reporting activities
- Responsible for crew-members and managers development into progressive roles
- Recruit, train and schedule an entire working staff of 30 crew members
- Recruited, trained and empowered employees to achieve key performance indicators
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
Adjunct Instructor
Computer Systems Institute - High School
Skokie, IL
02.2016 - 11.2016
- Taught Hospitality fundamentals to undergraduate students
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
Traveling Events Director
Dinner Lab
Chicago, IL
02.2015 - 02.2016
- Cultivated and strengthened positive relationships with brand ambassadors, location owners/managers, including precise and open communication involving Dinner Lab events
- Curated, trained and managed all front of house team on ever-changing menus and impeccable service to a diverse group of guests
- Managed 6-8 events monthly, including but not limited to: booking, efficient set-up and breakdown of event spaces, member communication, cocktail curation, wine pairings and payroll
- Used data driven feedback to create action items for management team and staff to drive improvement to create a unique and awe inspiring dining experience
- Coordinated and allocated equipment, supplies and staff for events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Events Manager
Hyatt Regency Chicago
04.2012 - 03.2015
- Managed On-Site Operations for events/meetings ranging from 15 – 12,000 people throughout 230,000sq ft
- Of various hotel meeting spaces
- Liaison between all in-house groups and all hotel departments
- Developed creative solutions by anticipating specialized needs to maintain a unique, satisfying guest experience
Convention Services Assistant Manager
Hyatt Regency Chicago
05.2011 - 04.2012
- Managed and coordinated 50-person team responsible for room set-up and details in all conference, meeting space and group functions
- Assisted new and existing clients with event planning, room set up, decorations, logistical flow and VIP services at the highest levels of quality
- Managed maintenance, cleanliness, and details of all equipment, meeting and banquet space
Assistant Executive Steward
Hyatt Regency Chicago
Chicago, IL
05.2010 - 05.2011
- Managed 75 - 100 employees in proper preparation, delivery and placement of all catteries, dish ware, and serving ware to multiple meeting, banquet, and convention spaces, in addition to 6 food and beverage hotel outlets
- Supervised, enforced and maintained standards for sanitation control, staff deployment/training/development, food and beverage Inventory/cost control, equipment response, food delivery, and back of house event management
- Revamped existing and created new standards for proper cleaning and storage of equipment, chemicals and product per HAACCP guidelines
Chef Trainer/Implementation and Compliance Coordinator
Compass Group
Chicago, IL
07.2008 - 05.2010
- Program Management Specialists (Multi-Unit)
- Supervised and implemented new culinary and nutrition programs in citywide public schools
- Conducted staff, teacher, and principal trainings and open forums
- Managed & coordinated logistical and operational efficiency, (Multi-Unit)
- Supervised, developed, and trained kitchen management and staff
- Implemented nutritionally based menu options in citywide public elementary, k-12, and High schools
Education
B.A. - Hospitality Management
Kendall College
05.2010
Associate of Arts - Culinary Arts
Kendall College
Chicago, ILSkills
- Customer Service Management
- Operations Oversight
- Team Leadership
- Policy Development and Enforcement
- Budget Control
- Recruitment, Hiring & Onboarding
- Quality Assurance
- Management Team Building
- Training & Compliance Management
- Compassionate Leadership
Certification
- ServSafe Food Service Manager Certificate
Timeline
Regional Operations Manager
Hyde Park Hospitality
03.2019 - Current
Operations Specialist
Chicago Public Schools
03.2017 - 03.2019
General Manager
Chipotle Mexican Grill
03.2016 - 03.2017
Adjunct Instructor
Computer Systems Institute - High School
02.2016 - 11.2016
Traveling Events Director
Dinner Lab
02.2015 - 02.2016
Events Manager
Hyatt Regency Chicago
04.2012 - 03.2015
Convention Services Assistant Manager
Hyatt Regency Chicago
05.2011 - 04.2012
Assistant Executive Steward
Hyatt Regency Chicago
05.2010 - 05.2011
Chef Trainer/Implementation and Compliance Coordinator
Compass Group
07.2008 - 05.2010
B.A. - Hospitality Management
Kendall College
Associate of Arts - Culinary Arts
Kendall College
- ServSafe Food Service Manager Certificate
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