David Wade
El Paso,Texas
Summary
Seasoned Senior Banker with robust experience in managing high-value client relationships, credit risk assessment, and strategic financial planning. Strong skills in fostering client loyalty, delivering personalized banking solutions, and driving revenue growth. Demonstrated ability towards achieving targets and improving operational efficiency. Proven history of implementing innovative strategies that boost customer satisfaction and bank profitability.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Banker (Initially Credit Solutions Advisor)
Bank of America, NA
EL Paso, TX
08.2022 - Current
- Identify valuable solutions for customers facing credit needs, both seen and unseen.
- Prepare and submit loan applications to underwriters for evaluation.
- Ensure compliance with banking requirements and government lending regulations.
- Gather personal and financial information from credit applicants for processing.
- Collaborate with home lending partners and others to enhance efficiency.
- Provide exceptional customer service by addressing inquiries and concerns.
- Advise clients on the array of banking products, including home loans, auto loans, and credit cards.
Retail Banking Center Manager
PNC Bank Formerly BBVA USA
EL Paso, USA
04.2012 - 06.2022
- Increased new bank relationships within the local community through the execution of quarterly promotions.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control, and customer service.
- Ensured compliance with company policies and procedures, as well as local regulations regarding safety, health, security, and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Developed strategies to increase sales revenue within the center.
- Analyzed financial data related to the center's operations, such as expenses, profits, and losses.
- Evaluated job performances of team members regularly through feedback sessions.
- Organized training programs for existing staff members in order to keep them up to date on industry trends or changes in company policy.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Participated in networking events with other centers, or representatives from corporate headquarters.
- Motivated and led team members to work together to achieve targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Retail Executive (Branch Manager)
Citifinancial, Norwest Financial, AIG Financial
EL Paso, Lubbock, Amarillo, Roswell, TX, NM
01.1992 - 08.2008
- Oversaw daily branch operations and ensured compliance with company policies.
- Managed staff recruitment, training, and performance evaluations for team development.
- Established strong relationships with clients to promote loyalty and retention initiatives.
- Analyzed market trends to identify opportunities for growth and expansion strategies.
- Implemented process improvements to streamline workflows and increase efficiency.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
Education
MBA - Business Administration
University of Phoenix
El Paso, TX2015
Bachelor of Science - Accounting
University of Phoenix
El Paso, TX2013
Skills
- Sales and relationship management
- Lead generation and prospecting
- Business development and pipeline oversight
- Regulatory compliance
- Problem solving
- Banking solutions
- Loan structuring
- Financial goal identification
- Cross-selling strategies
- Client education
- Financial products expertise
- Effective communication skills
- Performance oriented
Certification
- State of Texas Notary Public
Languages
Spanish
Timeline
Senior Banker (Initially Credit Solutions Advisor)
Bank of America, NA
08.2022 - Current
Retail Banking Center Manager
PNC Bank Formerly BBVA USA
04.2012 - 06.2022
Retail Executive (Branch Manager)
Citifinancial, Norwest Financial, AIG Financial
01.1992 - 08.2008
MBA - Business Administration
University of Phoenix
Bachelor of Science - Accounting
University of Phoenix