Overview
Work History
Education
Timeline
Generic

David Wagenhoffer

Goleta,CA

Overview

39
39
years of professional experience

Work History

Bell Attendant

Squire Resort/Delaware North
09.2023 - 04.2024
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
  • Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
  • Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
  • Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
  • Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.

Grocery Store Stocker

Delaware North
04.2023 - 01.2024
  • Improved product availability by efficiently restocking shelves and organizing inventory.
  • Enhanced customer satisfaction by promptly assisting with locating items and answering inquiries.
  • Maintained store cleanliness and visual appeal through regular sweeping, mopping, and shelf dusting.
  • Ensured accurate pricing by updating tags and signage according to promotional changes.
  • Reduced spoilage levels by rotating perishable products and properly disposing of expired items.
  • Collaborated with team members to complete stocking tasks quickly during peak hours for a seamless shopping experience.
  • Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.

Prep Cook

Tenaya Lodge/Delaware North
09.2022 - 04.2023
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.

Custodian/Janitorial Lead

General Store/Delaware North
05.2022 - 09.2022
  • Ensured a healthy environment with thorough daily cleaning of grocery store floors, restrooms, and common areas.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Performed timely snow removal and ice management during winter months.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.

Custodian

Raley's Supermarket
04.2021 - 09.2022
  • Cleaned and mopped store floors,bathrooms and offices nightly.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Special chores weekly (cleaning vents above frier and ovens, scraped floors in bakery cooler, etc.

Courier

FedEx Express
10.1996 - 01.2018
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.

Bartender

Lyons Brewery
07.1989 - 01.1996
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations.

Landscaping and Maintenance

Owner-Operator
03.1990 - 03.1992
  • Designed, installed and maintained several yards. Serviced ten accounts, cutting lawns and trimming plants.
  • Managed maintenance teams to ensure timely completion of projects and minimized downtime.

Customer Service Representative

AT&T Communications
03.1985 - 03.1989
  • Corrected residential billing errors in a call center.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

General Studies

Dublin High School
Dublin, CA
09.1977

Timeline

Bell Attendant

Squire Resort/Delaware North
09.2023 - 04.2024

Grocery Store Stocker

Delaware North
04.2023 - 01.2024

Prep Cook

Tenaya Lodge/Delaware North
09.2022 - 04.2023

Custodian/Janitorial Lead

General Store/Delaware North
05.2022 - 09.2022

Custodian

Raley's Supermarket
04.2021 - 09.2022

Courier

FedEx Express
10.1996 - 01.2018

Landscaping and Maintenance

Owner-Operator
03.1990 - 03.1992

Bartender

Lyons Brewery
07.1989 - 01.1996

Customer Service Representative

AT&T Communications
03.1985 - 03.1989

General Studies

Dublin High School

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David Wagenhoffer