David Wagner
Summary
Accomplished Assistant Manager with in-depth retail experience, proficiency in customer service and a driven problem solver. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strives to develop staff, generate growth and encourage safe practices.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Harbor Freight
09.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored logistics performance and identified improvement opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Assistant Store Manager
Wal-Mart
04.2009 - 09.2019
- "Big-Box" Retailer with revenue averaging over $80 Million per year in this single location
- Encourage Associates to identify and communicate ideas that will improve the products and services provided to local customers
- Anticipate external factors and use this information to plan for customer traffic and sales volumes
- Model and teach Associates how to develop and implement new ways to provide a convenient, safe and pleasant shopping experience for customers
- Manage Merchandising Operations: Demonstrate and communicate solid working knowledge of merchandising products, equipment and procedures
- Ensure merchandising operations and Store standards are aligned with company standards and Customer expectations
- Evaluate and respond to Customer and Associate issues related to advising, maintaining, procuring, displaying and presenting merchandise
- Educate and train Associates on merchandise planning and improvement processes including Planograms
- Hold Associates accountable for completing work within expectations and time requirements
- Education of associates on scheduling and delegation of their own and others' time, based on business priorities
- Identify and obtain the resources needed to complete projects, encourage Associates to strive for excellence, efficiency and quality in work practices
- Plan and Pursue Team-Based Improvement, coordinate and align planning with organizational initiatives and direction
- Manage Ethics and Compliance- Instruct Associates on how to act in accordance with policies and procedures, and support their efforts in doing so
- Ensure Associates demonstrate the highest standards of integrity and ethics in work situations
- Provide specific, honest, accurate and timely feedback on associate performance
- Assign tasks to associates that fit their skill levels and maximize team performance
- Use people processes to ensure effective associate performance
- Recruit and hire the Associates needed to meet business requirements
- Teach, guide and assist in the development of Associates.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored cash drawers in over a dozen checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed shelf inventory and customer-focused loss prevention strategies.
Delivery Route Driver
Yoder Dairy
04.1996 - 12.2008
- Deliver dairy products to customers in an efficient, timely, courteous and accurate manner
- Ensure that all accounts are maintained according to the published schematics
- Secure and maintain distribution of all authorized company products
- Promote the addition and sales of new products
- Ensure sufficient route inventory levels to meet customer demands while adhering to account inventory control and company distribution procedures
- Submit all customer paperwork and deposits daily; including invoices, load orders, and handheld reports
- Maintain proper handheld records for all accounts
- Load or unload cases of product manually with hook, handcart or pallet-jack onto and off the truck
- Ensure load is properly secured
- Collect empty cases
- Resolve customer complaints
- Complete assigned route within time regulations
- Checks load security prior to travel and at each stop, making adjustments when needed
- Utilizing continuous improvement mindset, assist in identifying opportunities to improve processes
- Know and comply with all Department of Transportation regulations per the Federal Motor Carrier Safety Regulations handbook
- Follow Good Manufacturing Practices
- Maintain a clean, sanitary and safe work area
- Follow all required work safe practices
- Wearing of all required PPE in designated areas, confined space safety, safe chemical handling, fall restraints, etc
- Responsible for food safety, pre-requisite programs and food quality related to designated area
- Report any food safety and food quality related issues to management immediately
- Order, track, control and monitor the inventory per route requirements and customer demands
- Analyze and resolve work problems
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs
- Ensure food quality and beverage quality per State standards
- Develop programs, logs, protocols and training material.
- Inspected and loaded delivery trucks and picked up customer returns.
- Received, counted and inspected inventory for delivery.
- Logged mileage, stops, orders and carton counts for each route.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained records of sales and customer information to support accuracy.
- Complied with company safety standards, DOT regulations and company delivery policies.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Education
Retail Management -
Walmart Management University
Columbus, OH10.2014
High School Diploma -
ICS Newport Pacific
Scranton, PA06.1996
Skills
- Business Development
- Stock Management
- Store Organization
- Department Oversight
- Customer Relations
- Records Management
- Loss Prevention
- POS Systems
- Assignment Delegation
- Mentoring and Coaching
- Employee Scheduling
- Customer Service and Engagement
Accomplishments
- Supervised team of up to 265 staff members.
- Successfully guides staff to promotions.
- Completed manager training programs.
- Trained new employees on proper forklift operation and safety.
- Loaded and unloaded trucks safely within timed parameters
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned high marks for customer satisfaction.
- Achieved goals of new credit accounts opened within one-month periods.
Certification
- Licensed on Forklift - from 2009 to current
- Assistant manager certificate - Walmart 2014
- Food Safety - Walmart 2009
Hobbies
In my spare time, I enjoy going to concerts and playing music with my family. I mainly collect and play guitars. Most of the concerts I attend are rock and roll.
Timeline
Assistant Store Manager
Harbor Freight
09.2019 - Current
Assistant Store Manager
Wal-Mart
04.2009 - 09.2019
Delivery Route Driver
Yoder Dairy
04.1996 - 12.2008
Retail Management -
Walmart Management University
High School Diploma -
ICS Newport Pacific