David Wairima Bwayo
Washington
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
Work History
Assistant Store in Store Retail Manager
T-Mobile, Inc.
09.2023 - Current
- Surpassed individual sales goals by 20% consistently, contributing to the store’s overall performance, which exceeded sales targets by 10% each quarter.
- Resolved customer inquiries,technical issues and escalated issues, leading to a 25% improvement in customer satisfaction scores and a 10% increase in store loyalty.
- Analyzed KPIs (sales, customer satisfaction,) and provided actionable insights to the Store Manager,and the team at large , resulting in a 10% increase in overall store performance.
- Assisted in managing daily store operations,maintaining store organization and cleanliness ensuring compliance with all company policies and procedures, which contributed to a increase in customer engagement.
Onsite Program Coordinator
Apple Inc. via Volt Workforce Solutions
09.2020 - 03.2023
- Acted as the primary point of contact for over 100 temporary employees, resolving concerns related to job performance, attendance, professionalism, and conduct, resulting in a 95% employee satisfaction rate
- Conducted 25+ new-hire orientations monthly, ensuring 100% compliance with safety protocols and improving first-day productivity by 20%
- Compiled, stored, and retrieved iPhone repair data, facilitating informed decisions on inventory management
- Established and maintained strong relationships with 5+ client managers to monitor service levels, assess staffing needs, and identify areas for improvement, contributing to a 10% increase in client retention
Telco Cloud pricing and packaging intern
VMware Inc.
05.2021 - 08.2021
- Reviewed Tableau Dashboard total sales data over eight quarters to visualize customer profiles and product preferences
- Conducted data analysis using pivot tables, charts, and graphs in Excel to identify customer purchase trends for 2+ years
- Analyzed pricing and packaging to determine discount for subscription offers on customers with 1 million in total sales
BGS IT Business Partner Intern
The Boeing Company
05.2020 - 09.2020
- Collaborated with IT Segment Architects and IT Business Partners to collect data for 1,000+ apps and uploaded it to the Business Enablement dashboard to influence retention, replacement or return decisions to cut costs
- Migrated data from Excel spreadsheets to online databases allowing data access for 5+ stakeholders
Education
Bachelor of Science - Computer Information Systems
Howard University
Washington, DCSkills
- Microsoft Office
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Staff Training and Development
Communityoutreach
- Engaged in writing letters to the homeless in the DC area
- Participated in planting plants during Howard Day of Service
Timeline
Assistant Store in Store Retail Manager
T-Mobile, Inc.
09.2023 - Current
Telco Cloud pricing and packaging intern
VMware Inc.
05.2021 - 08.2021
Onsite Program Coordinator
Apple Inc. via Volt Workforce Solutions
09.2020 - 03.2023
BGS IT Business Partner Intern
The Boeing Company
05.2020 - 09.2020
Bachelor of Science - Computer Information Systems
Howard University