David Walters
Auburn,AL
Summary
Dynamic HVAC professional with extensive experience at Solution Mechanical, along with 33 years in the HVAC industry, excelling in project management and customer relations. Proven track record in leading service teams, enhancing client satisfaction, and optimizing operational efficiency. Skilled in system troubleshooting and sales proposal creation, consistently delivering tailored solutions that meet diverse client needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator Technician
Walters Heating and Cooling, LLC
Auburn, AL
04.2023 - Current
- Provided customer service by answering questions about system operation and troubleshooting issues over the phone or in person.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
Comfort Advisor/Technician Specialist
Haddon Heating and Air
Concord, CA
04.2017 - 04.2023
- Provided estimates for repair work or installation jobs prior to commencement of work.
- Assisted customers in selecting proper HVAC systems based on budget, lifestyle, and home size.
- Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
- Worked with multiple Home Depot stores to care for their HVAC customers.
- Comply with service standards, work instructions, and fulfill customers' requirements.
- Supervised multiple installation and maintenance crews.
Commercial Service Manager
Solution Mechanical
Mobile, Alabama
02.2011 - 04.2017
- Organized training and ongoing support for maintenance and service teams.
- Managed HVAC maintenance and service teams, and the schedules.
- Managed and supervised dispatching service calls, installation jobs, and start-ups.
- Ordered and tracked materials needed for service repairs and for construction needs.
- Reviewed and adjusted timecards and commissions.
- Provided tech support when needed for technicians.
- Communicate and provide updates for customers, and project managers.
- Kept up with and reviewed price changes when necessary.
- Worked with office personnel to create service and maintenance schedules.
Education
Associate of Applied Science - Engineering & Applied Technology: A/C, Heating, &
Fayetteville Technical Community College
Fayetteville, NC06-2004
Dynamic Air Quality Solutions
Maitland, FLSkills
- Customer service
- Client relationship management
- Parts ordering
- Equipment maintenance
- System troubleshooting
- Sales proposal creation
- Budget management
- Customer relations
- Project management
Certification
- I have a valid license/certification through State of Alabama Board of Heating,
Air Conditioning & Refrigeration Contractors. - Alabama State HVAC contractors license #23122
- Dynamic Air Quality Solutions
Timeline
Owner/Operator Technician
Walters Heating and Cooling, LLC
04.2023 - Current
Comfort Advisor/Technician Specialist
Haddon Heating and Air
04.2017 - 04.2023
Commercial Service Manager
Solution Mechanical
02.2011 - 04.2017
Associate of Applied Science - Engineering & Applied Technology: A/C, Heating, &
Fayetteville Technical Community College
Dynamic Air Quality Solutions
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