Summary
Overview
Work History
Education
Skills
Timeline
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David Wandamba

Dundalk,MD

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and database management.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Trulife Health Services
Windsor Mill, MD
10.2022 - Current
  • Prepare patient authorizations documents.
  • Prepare counselor evaluation forms.
  • Obtain clients information by requesting medical information, verifying and clarifying information for authorization purpose.
  • Edit client records for billing purposes with the use of Microsoft packages ( Excel, word, outlook and PowerPoint).
  • Train new hires on administrative tasks and authorization documentation
  • Prepare treatment authorizations for clients through internal systems ie; Incedo.
  • Review patient records, daily logs, and treatment plans portals through ICA notes for psychiatric rehabilitation program (PRP) record.
  • Organize patient files
  • Provide customer service to clients.
  • Perform data entry and processing.
  • Enroll clients into program and perform service authorizations through the state systems.
  • Perform data auditing and reconciliation of therapist’s billing.

Officer Manager

Trulife Security Services
Windsor Mill, MD
02.2022 - 09.2022
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Managed contracts with clients such as CVS stores, Giant Foods, TJX- Marshalls by providing security services.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Managed training programs designed to improve customer service skills among staff members.
  • Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
  • Maintained accurate records related to personnel files, payroll, inventory, budgeting.
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Monitored all operations for potential security risks and threats.
  • Responded to emergency situations by dispatching appropriate personnel to address the incident.
  • Developed strategies for improving operational efficiency while reducing costs.
  • Assisted in developing organizational structures that optimized job responsibilities.
  • Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.

Business Consultant

Freelance
Dar Es Salaam, Tanzania
01.2021 - 12.2021
  • Identified opportunities for business growth through new products or services.
  • Assisted with creating marketing campaigns to increase sales and brand awareness.
  • Developed and presented business plans for clients to assist in the decision-making process.
  • Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.
  • Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.
  • Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
  • Explored potential partnerships between companies as a way of expanding marketshare.
  • Recommended cost-cutting measures without sacrificing quality or service levels.
  • Monitored operations and reviewed records and metrics to understand company performance.

Marketing Intern

Twende Technologies
Dar Es Salaam, Tanzania
01.2019 - 12.2019
  • Assisted personnel with day-to-day marketing tasks and coordinating activities.
  • Created and executed social media strategies to increase customer engagement.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Developed content and promotional materials for various campaigns.
  • Analyzed market trends to identify potential opportunities.
  • Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
  • Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
  • Researched competitors' marketing strategies and tactics.

Education

MBA - Business Administration

Chandigarh University
05-2021

BBA - Business Administration

Chandigarh University
05-2019

Skills

  • Data Entry
  • Database Management
  • Project Planning
  • Account Management
  • Microsoft Office Suite
  • Documentation and Reporting
  • Supervising Staff
  • English and Swahili Fluency
  • Negotiation
  • Recruiting
  • Records Management
  • Quickbooks
  • Marketing
  • Event Planning

Timeline

Administrative Assistant

Trulife Health Services
10.2022 - Current

Officer Manager

Trulife Security Services
02.2022 - 09.2022

Business Consultant

Freelance
01.2021 - 12.2021

Marketing Intern

Twende Technologies
01.2019 - 12.2019

MBA - Business Administration

Chandigarh University

BBA - Business Administration

Chandigarh University

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David Wandamba