Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Manager, Onboarding Services
AppFolio, Inc.
05.2012 - 11.2023
Responsible for leading a team of Onboarding Managers which implements all new clients into AppFolio, ontime and successfully.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Launched new internal tools, leading to increased revenue growth.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Data Operations Project Manager
Cambium Learning Group, Inc.
01.2004 - 03.2012
Responsible for the quality, effectiveness and on time delivery of data operations for the Voyager / Sopris products and Implementation Services
Developed and demonstrated a solid understanding of the business data needs and continuous evaluation of the lowest cost solutions while maintaining the highest quality services
Managed Data Operations Technical and QA teams to be efficient and effective in the analysis and resolution of customer data issues meeting all required internal and external service level agreements
Directly responsible for designing and developing tools and departmental workflow processes, coordinating and supporting the planning and execution of all data activities, providing oversight to project deliverables and ensuring on-time delivery and accuracy
Worked with executives to identify tasks and schedules to meet customer and project deadlines
Performed all tasks on time while striving for 100% accuracy
Organized, managed and assigned all daily assignments by using ticketing functions in both Salesforce.com and Serena Mashups
Developed and fostered a customer service mentality when providing analysis and reporting results to internal and external customers
Provided clear, concise and accurate status to customers, management and executives
Used technical expertise and independent judgment to analyze customer issues in order to implement accurate and effective technical solutions
Provided technical expertise and direction to the design, development, testing and evolution of ETL tools and process
Actively evaluated stored procedures, data processing tools, import tools, automated data feeds and other tools to improve accuracy, efficiency and automate performance of daily tasks
Established and maintained deep technical knowledge of all supported products; including an understanding of customer interfaces and common user scenarios
Contributed to the design of data models for customer technology databases to support new or enhanced products and features
Assisted in the administration of production, staging and development databases
Trained internal technical teams on company’s products, software and internal applications
Coordinated and conducted monthly/quarterly departmental meetings
Facilitated all technical conference calls between districts and vendors
Correlated, analyzed and presented district technical reports
Created, monitored and implemented yearly departmental goals
Technical Lead
Cambium Learning Group, Inc.
Streamlined project workflows by implementing agile methodologies, enhancing team productivity and reducing overall project completion time.
Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
Mentored and led Data Analyst and QA teams to enhance their technical skills and ensure timely task completion.
Implementation Manager
Cambium Learning Group, Inc.
Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
Facilitated data analysis to district Superintendents and administrators.
Media Designer / Coordinator
Home Depot Corporation
01.2001 - 01.2004
Enhanced user experience by designing visually appealing sign programs and intuitive digital media assets.
Performed analysis of all aspects of the sign program to develop solutions to improve effectiveness
Maintained budgets of sign programs as it relates to planned in-store promotions of programs and services throughout the year
Found new markets and designed print and media advertisements
Acted as liaison between Division Manager and stores
Maintained communication across associates and related departments.
Major Account Executive
WorldCom, Inc.
01.2000 - 01.2001
Managed a portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
Exceeded sales targets through effective account management and strategic negotiation tactics.
Education
B.S., Business Marketing / International Business -
Oklahoma State University
Stillwater, OK
Skills
Team Leadership
Operations Management
Performance Management
Project Management
Business Development
Policy Implementation
Staff Training & Development
Strategic & Business Planning
Customer Relationship Management (CRM)
Process Improvement
Risk Management
Sales Management & Techniques
awards
AppFolio 100% Club
AppFolio Shoutout Award
EXPO Achievement Award
EXPO Spirit Award
Outstanding Leadership Award
Dean’s List
Who’s Who Among College Students
Future Business Leaders of America
Timeline
Manager, Onboarding Services
AppFolio, Inc.
05.2012 - 11.2023
Data Operations Project Manager
Cambium Learning Group, Inc.
01.2004 - 03.2012
Media Designer / Coordinator
Home Depot Corporation
01.2001 - 01.2004
Major Account Executive
WorldCom, Inc.
01.2000 - 01.2001
Technical Lead
Cambium Learning Group, Inc.
Implementation Manager
Cambium Learning Group, Inc.
B.S., Business Marketing / International Business -