David Washington
Ashburn,VA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
AT&T
03.2022 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Server
Travinia Italian Kitchen
05.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Aircraft Cleaner
Departures Aviation
10.2018 - 05.2021
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Promoted passenger safety by diligently checking and restocking emergency equipment.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Contributed to the company''s reputation for quality service by consistently meeting or exceeding client expectations.
- Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
- Minimized passenger complaints related to cleanliness issues through consistent attention to detail in assigned work areas.
- Maintained, cleaned and sanitized interior of aircraft.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Maintained accurate documentation of performed work and completed tasks.
Key Holder Supervisor
Nautica Retail
12.2017 - 10.2018
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Rotated stock according to dates and protocols.
- Directed customers to correct store locations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented loss prevention strategies to minimize store shrinkage.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Successfully drove new product lines to increase annual profits by 65%.
Sales Associate
New Balance
10.2016 - 12.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD06.2018
Skills
- Retail Operations
- Goal Setting
- Shift Scheduling
- Sales Growth
- Seizure Management
- Obstetrics and Gynecology
- Fracture Stabilization
- Stroke Recognition
Timeline
Retail Store Manager
AT&T
03.2022 - Current
Server
Travinia Italian Kitchen
05.2021 - 03.2022
Aircraft Cleaner
Departures Aviation
10.2018 - 05.2021
Key Holder Supervisor
Nautica Retail
12.2017 - 10.2018
Sales Associate
New Balance
10.2016 - 12.2017
High School Diploma -
North Hagerstown High School