David Watson

• Answers patrons’ questions regarding bus schedules, bus routes, Metrolink schedules, fares for county and city buses, bus pass information; assists patrons in reading and understanding schedules, routes, and navigating Go Ventura transit website for Dial-a-Route, Commuter Assistance, Guaranteed Ride Home, Park ‘n’ Ride, disability programs, Amtrak, and Metrolink. • Assists walk-in, over the telephone, through U.S. mail, or e-mail patrons with Smartcard bus pass sales/recharges; describes the bus pass program and products available for purchase. • Assists riders in determining location of buses, and works with contractor to address missed passengers and connections for late buses. • Provides referrals for lost and found and other issues requiring communication between patrons and transit contractors. • Provides Smartcard sales support and card replacement authorizations for DAR office and sales outlets. • Handles cash, checks, money orders, purchase orders, and credit-card transactions and receipts; oversees fare-instrument inventory according to policy; balances cash drawer; processes daily reports, identifies and corrects exceptions; inputs and

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.