Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Watson

Phoenix,Arizona

Summary

Experienced and dedicated professional with a proven track record of driving business success and surpassing expectations. Skilled in developing and executing effective strategies, establishing strong relationships, and utilizing technology and data analytics for informed decision-making. Creates a collaborative and supportive team environment to empower colleagues, and consistently exceed expectations.

Overview

30
30
years of professional experience

Work History

Service Advisor

Heaths Auto Service
Scottsdale, Arizona
01.2025 - Current
  • Assisted customers with service inquiries and scheduled appointments.
  • Explained service options and recommended maintenance packages to clients.
  • Collaborated with technicians to ensure timely service delivery and customer satisfaction.
  • Managed customer records using shop management software for accurate tracking.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Addressed customer complaints and resolved issues to maintain positive relationships.
  • Provided follow-up communication to clients regarding service updates and completion timelines.
  • Coordinated with parts suppliers to ensure availability of required components for services.

Real Estate Agent

Various Brokerages
, Az
04.2014 - 12.2024
  • Experienced and successful real estate agent with over ten years of experience in the industry.
  • Proven track record of achieving sales goals, building and maintaining client relationships, and delivering exceptional customer service.
  • Skilled in market analysis, property valuation, and negotiating deals.
  • Possess excellent communication, interpersonal, and organizational skills.
  • Adept at working in a fast-paced, dynamic environment while delivering quality results.
  • During this time, I have become very efficient in the use of several different CRMs.
  • I have also coached, trained, and mentored many new and experienced agents to help them create more effective and profitable businesses.
  • Negotiated contracts and agreements between buyers and sellers.

Director of Sales / Team Leader

ROC Real Estate Partners
10.2022 - 11.2023
  • In my role as team leader at ROC Real Estate Partners, I have been responsible for managing a team of 10+ real estate agents and support staff, overseeing all aspects of the sales process from lead generation to closing.
  • I was responsible for ensuring that any new agents followed and adhered to the new agent curriculum and offered mentorship along the way.
  • Through effective coaching, training, and mentoring, I have been able to help our team members perform at a high level.
  • Build and maintain relationships with agents and clients, ensuring that their needs are met and their expectations exceeded.
  • Collaborate with other company leadership on a daily basis to ensure a high level of communication.
  • Meet, interview and hire new agents to the team.
  • Help on-board new agents and ensure they are set up with everything the company offered.
  • Council and identify areas of opportunity and dismiss agents if needed. Work with agents to improve in the areas that need improvement.

Service Advisor

Kingman Honda
12.2011 - 02.2014
  • Experienced automotive service advisor with over 3 years of experience in providing exceptional customer service and maintaining high levels of client satisfaction
  • Proven track record of increasing revenue through upselling and cross-selling automotive services
  • Skilled in diagnosing and resolving customer concerns while ensuring timely and accurate completion of service requests
  • Possess excellent communication, interpersonal, and problem-solving skills
  • Adept at working in a fast-paced and high-pressure environment while delivering quality results

Store Manager

Great West Goodyear
10.2010 - 12.2011
  • Led a team of eight employees in providing top-notch automotive repair services, including diagnostics, maintenance, and repairs for various vehicle makes and models
  • Maintained inventory levels and optimized supply chain relationships, resulting in a reduction in inventory costs
  • Ensured compliance with safety regulations and implemented safety protocols to promote a culture of workplace safety
  • Fostered a customer-centric environment by resolving customer complaints promptly and implementing feedback-driven improvements, leading to an increase in customer satisfaction
  • Collaborated with the store general manager to develop and execute marketing campaigns to drive foot traffic and increase sales

Mechanic

Honeywell Aerospace
04.1995 - 08.2007
  • In my time with Honeywell I was able to become fully cross-trained across both the wheel and brake shops and receive a Repairmans Certificate from the FAA
  • I had also been trained in the parts department as well as the shipping/receiving departments
  • I was part of many continuous improvement project teams
  • I was a certified Greenbelt as well as trained in 5'S and Lean Enterprise
  • (4 week long classes but not certified)
  • During my time in this position I had the opportunity to be hired as the brake shop team leader and move to Dayton Ohio to open a new wheel and brake R&O facility
  • I was tasked with designing the shop flow as well as staffing and training all new employees
  • My responsibilities were to identify the equipment needed to become operational and have all employees trained and ready to produce within the allotted time-frame

Education

Diploma -

Kingman High
Kingman, Az

Skills

  • Leadership
  • Sales
  • Coaching and mentoring
  • Negotiation
  • Mechanically inclined
  • Problem solving
  • Customer service
  • Complaint resolution
  • Time management
  • Effective communication

References

References available upon request.

Timeline

Service Advisor

Heaths Auto Service
01.2025 - Current

Director of Sales / Team Leader

ROC Real Estate Partners
10.2022 - 11.2023

Real Estate Agent

Various Brokerages
04.2014 - 12.2024

Service Advisor

Kingman Honda
12.2011 - 02.2014

Store Manager

Great West Goodyear
10.2010 - 12.2011

Mechanic

Honeywell Aerospace
04.1995 - 08.2007

Diploma -

Kingman High

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