David Watts
LEXINGTON,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Dairy Department Manager
Kroger
06.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Produce Department Manager
Kroger
01.2019 - 06.2021
- Assisted customers with produce questions.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Coached and mentored new team members.
- Selected items for specials and marked down items to reduce losses.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Trimmed, washed and bundled produce.
Produce Clerk
Kroger
09.2017 - 01.2019
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Sales Associate
Cosmic Skate Shop
02.2017 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Home School Academy
Lexington, KY05.2017
Skills
- Accounting Records
- Recruitment and Training
- Employee Development
- Staff Coaching and Training
- Health and Safety Procedures
- Merchandise Promotion and Display
Timeline
Dairy Department Manager
Kroger
06.2021 - Current
Produce Department Manager
Kroger
01.2019 - 06.2021
Produce Clerk
Kroger
09.2017 - 01.2019
Sales Associate
Cosmic Skate Shop
02.2017 - 09.2017
High School Diploma -
Home School Academy