David W. Connors
Gerrardstown,WV
Summary
Dynamic professional with over 30 years of experience in management, operations, and sales across diverse sectors, including pest control, lawn care, retail, and warehousing. Proven track record of fostering strong relationships with personnel and clients through effective communication and support, driving team collaboration to achieve exceptional results. Expertise in strategic planning, financial management, and operational efficiency consistently leads to increased profitability and growth. Committed to cultivating community-centric teams that deliver outstanding service while promoting a safe and productive work environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner
Connors Pest Control
05.2025 - Current
- Developed strategic business plans to enhance operational efficiency and drive revenue growth.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction goals.
- Implemented marketing strategies to expand client base and increase brand visibility in local market.
- Managed financial planning, budgeting, and expense control to optimize profitability.
- Cultivated relationships with suppliers and partners to negotiate favorable terms and improve service delivery.
- Analyzed market trends to identify opportunities for expansion and diversification of services offered.
- Streamlined workflows by introducing new technologies and processes, enhancing overall productivity and efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Expanded business into new markets, cond
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Owner
Thick Green Lawn Care
04.2017 - Current
- Established operational protocols to enhance service delivery and customer satisfaction.
- Developed training programs for new technicians, improving team performance and knowledge retention.
- Implemented pest management strategies, ensuring compliance with industry regulations and safety standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Oversaw financial planning and budgeting to ensure sustainable business growth and profitability.
- Fostered client relationships through effective communication, resulting in increased customer loyalty and referrals.
- Analyzed market trends to identify growth opportunities and align services with customer needs.
- Coordinated marketing initiatives to promote brand awareness and attract new clients effectively.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Expanded business into new markets, cond
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
General Manager VI
Trugreen Lawn Care
06.2022 - 01.2024
- Currently manage all facets of sales, service, and administrative tasks of the branch, grossing $13.8 Mil. in revenue, including budgeting for profit and loss, ensuring adherence to laws, rules, regulations, policies and procedures for achievement of performance and goals.
- Direct supervision of 5 Service Manager, 64 Service Specialists, providing leadership, team building, training, and logistical support for the betterment of the Company, the Branch, and the Employees.
- Conduct one on one with personnel for training and check-ins.
- Conduct training with personnel using virtual IT technology, Teams, ZOOM.
- Responsible for the interviewing, hiring and contributing to career path growth of personnel for the branch.
- Committed to grow the territory in sales, Profit and Loss, (EBITDA, and Revenue.)
- Highest Retention in Trugreen 2022
- Led operational strategy to enhance service delivery and customer satisfaction.
- Oversaw team performance, ensuring adherence to safety and quality standards.
- Implemented training programs, boosting staff knowledge and efficiency.
- Developed budget plans, optimizing resource allocation and cost management.
- Conducted market analysis to identify growth opportunities and competitive advantages.
- Streamlined processes to improve workflow efficiency across departments.
- Fostered relationships with key clients, enhancing loyalty and retention rates.
- Championed initiatives for sustainable practices within company operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Branch Manager Volusia and Flagler County
Terminix Global Holding
09.2019 - 06.2022
- Currently manage all facets of sales, service, and administrative tasks of the branch, grossing $5.700,000 in revenue, including budgeting for profit and loss, ensuring adherence to laws, rules, regulations, policies and procedures for achievement of performance and goals.
- Direct supervision of 1 Service Manager, 4 Direct Sales Representatives and 18 Service Technicians, providing leadership, team building, training, and logistical support for the betterment of the Company, the Branch, and the Employees.
- Conduct one on one with personnel for training and check-ins.
- Conduct training with personnel using virtual IT technology, Teams, ZOOM.
- Responsible for the interviewing, hiring and contributing to career path growth of personnel for the branch.
- Committed to grow the territory in sales, Profit and Loss, (EBITDA, and Revenue.)
- Manage branch vehicles, equipment, and inventory and in accordance with company and state guidelines.
- Interact with customers by responding to inquiries, proposing services, resolving conflict and/or dissatisfaction and assessing claims.
- Analyzed market trends to identify opportunities for business expansion and service enhancement.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Developed and implemented strategic sales initiatives to enhance revenue growth.
- Led branch operations, ensuring compliance with company policies and industry regulations.
- Managed budget allocation, optimizing resource utilization across departments for operational efficiency.
- Established performance metrics to track team productivity and drive accountability within the branch.
- Collaborated with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Oversaw inventory management processes, enhancing supply chain efficiency and reducing operational costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
- Conducted financial due diligence on potential investments and acquisitions.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Regional Manager
Home Paramount Pest Control
03.2011 - 08.2019
- Complete knowledge and background with career certifications in all pest related services including termite (bait and barrier), pest, invertebrate, bird, fumigation, and moisture.
- Operations experience including providing the necessary background to completely recognize, comprehend and accommodate the needs of both residential and commercial clients.
- Experience with commercial pest management to include the categories of various industries, revenue levels and logistical requirements.
- Sales grew and advanced from $20,000 to $3,000,000.
- Managed from 5-17 branches covering 5 states (Florida, Maryland, Pennsylvania, Delaware, West Virginia), and the District of Columbia duties comprised day to day operations, and extensive training of employees to enhance their career path with Home Paramount.
- Committed to the growth of Managerial staff, Profit and Loss, and Team building.
- Responsible for the interviewing and hiring of all new management personnel for branches.
- Assisted in the acquisition and day to day operations of new branches in multiple states.
- Demonstrated commitment to personal and personnel training including the successful completion of external and internal training programs.
- Managed branch vehicles, equipment, and inventory and in accordance with company and state guidelines.
- Interacted with customers through responding to inquiries, proposing services, resolving conflict and/or dissatisfaction and assessing claims.
- Presenter – Training, Motivational, Sales Award Ceremonies for Team, and multiple branches, using Teams and virtual technology.
- Oversaw regional operations to ensure compliance with pest control regulations and company standards.
- Developed and implemented strategic plans to enhance service delivery and customer satisfaction across multiple locations.
- Mentored and trained management teams on best practices in pest control techniques and operational efficiency.
- Analyzed market trends to identify new business opportunities and optimize resource allocation within the region.
- Led cross-functional teams to improve operational workflows, resulting in increased productivity and reduced response times.
- Established performance metrics to track service quality and drive continuous improvement initiatives among staff members.
- Collaborated with marketing teams to launch promotional campaigns aimed at expanding client base in target markets.
- Fostered relationships with stakeholders to strengthen partnerships and support community engagement initiatives for brand visibility.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for [Number] locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Boosted brand growth by devising strategic network and marketing tactics.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
District Manager and Branch Manager
Home Paramount Pest Control
03.2008 - 03.2011
- Researching, Planning, Negotiating with CEOs/Chairmen, Board members and Municipalities the Implementation of Environmentally Safe Pest Control and Lawn Care Contracts: Naval Facility, Thurmont, Maryland; University of Maryland; Cities of Hagerstown, Frederick Maryland, WAWA, Bird Netting Social Security offices Baltimore, Maryland, Orlando International Airport.
- Creating, Planning and Negotiating Safe Business Plans for Private Sectors: Residential apartments, Gas Stations, Shopping Centers.
Service Manager
Orkin Pest Control
01.1998 - 01.2003
Branch Manager
Orkin Lawn Care
01.1997 - 01.1998
Owner/President
Thick Green
01.1994 - 01.1997
Lawn Technician, Promoted to Service Manager
TruGreen, Inc.
01.1989 - 01.1994
Education
Master of Science - Psychology with a Concentration in Industrial-Organizational Psychology
10.2023
Bachelor - Environmental Science
University of Phoenix
Phoenix, AZ09-2021
Master of Science - Pschology
University of Phoenix
Tempe, AZPest Control Technology Course - Correspondence
Purdue University
Termite Course - undefined
Texas A&M
Structural Fumigation School - undefined
University of Florida
Certified Commercial Pesticide Applicator - undefined
Masters degree - Psychology
09.2025
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Project management
- Strategic planning
- Project estimating
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Staff management
- Business development
- Business marketing
- Sales management
- Cost reduction
- Budget development
- Talent development
- Labor relations
- Human resources
- Sales strategy development
- Brand strategy planning
- Hiring and staffing
- Sales oversight
- Growth strategy implementation
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Summary - Goals
Self-motivated professional with over 30 years in management, day to day operations and sales within the pest control, lawn care industry, warehouse, retail, and purchasing. A performance-driven leader with a proven history of understanding the value of building strong relationships with personnel, clients and colleagues through communication and support. Team building, recruiting, maintaining staff, and growing employee growth. Promoting company growth, while maintaining high impact in EBITA. Creating a safe work environment, as well as fleet safety. Experience in obtaining budgets, team building, planning, fleet director, warehouse, production, safety coordinator, safety director, business to business sales, service, residential sales service, sales and service growth, leading 100 plus people, leading leaders, computer literate, new technology, staffing, and creating new ideas and plans. Goals are to continue to develop the natural skills and talents of community teams by providing pragmatic and functional guidance, training, and recommendations to achieve optimal results in benefits to the community through sales and service to municipalities and the private sectors. Continually motivating all teams to stay community-centric and community-loyal to provide outstanding service in a collaborative, results-oriented environment.
Awards
- Home Paramount Pest Control
- President’s Club Awards
- Top Sales Awards
- Top Cancellations Under 1% Awards
- Fleet Safety Awards
- Auto Maintenance Awards
- Leadership awards
- Orkin
- President’s Club Sales Awards
- President’s Club Service Awards
Community Service
- Foster Care of children removed from abusive homes.
- Mentor and supporter of local children’s sports teams, including: Florida Flagler Pop Warner Football, Flagler Baseball in Florida, Numerous children’s teams sports in the Martinsburg, West Virginia area.
- Event Coordinator for National Youth Ranches of America for the benefits of abused and neglected children.
Timeline
Owner
Connors Pest Control
05.2025 - Current
General Manager VI
Trugreen Lawn Care
06.2022 - 01.2024
Branch Manager Volusia and Flagler County
Terminix Global Holding
09.2019 - 06.2022
Owner
Thick Green Lawn Care
04.2017 - Current
Regional Manager
Home Paramount Pest Control
03.2011 - 08.2019
District Manager and Branch Manager
Home Paramount Pest Control
03.2008 - 03.2011
Service Manager
Orkin Pest Control
01.1998 - 01.2003
Branch Manager
Orkin Lawn Care
01.1997 - 01.1998
Owner/President
Thick Green
01.1994 - 01.1997
Lawn Technician, Promoted to Service Manager
TruGreen, Inc.
01.1989 - 01.1994
Pest Control Technology Course - Correspondence
Purdue University
Termite Course - undefined
Texas A&M
Structural Fumigation School - undefined
University of Florida
Certified Commercial Pesticide Applicator - undefined
Masters degree - Psychology
Master of Science - Psychology with a Concentration in Industrial-Organizational Psychology
Bachelor - Environmental Science
University of Phoenix
Master of Science - Pschology
University of Phoenix