David Webb
Charlestown,IN
Summary
Proven track record in enhancing customer satisfaction and efficiency as a Delivery Driver at Shoe Sensation, showcasing exceptional route planning and client relationship management. Leveraged problem-solving and time management skills to exceed delivery targets, achieving a significant reduction in fuel costs. Demonstrated commitment to safety and quality, ensuring zero traffic violations and maintaining positive client feedback. Built excellent communication skills between management and customer alike. Detailed reporting skills with inspection reports, daily driving reports, Fuel reports, expense reports.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Shoe Sensation
09.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Carpet Technician Manager
Sunnyside Carpet Cleaning
09.2016 - 08.2019
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Upheld strict safety protocols during all aspects of the job, minimizing risk for both employees and clients alike.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Security Officer
Allied Universal Security Services
04.2015 - 08.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
GED -
Jeffersonville High School
Jeffersonville, IN07.2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Heavy lifting
- Dependable and reliable
- Delivery recordkeeping
- Documentation and reporting
- Client relationship management
- Route planning
- Safe driving record
- Loading and unloading
Timeline
Delivery Driver
Shoe Sensation
09.2019 - Current
Carpet Technician Manager
Sunnyside Carpet Cleaning
09.2016 - 08.2019
Security Officer
Allied Universal Security Services
04.2015 - 08.2016
GED -
Jeffersonville High School
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