David Webster

• Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
• Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
• Negotiated vendors contracts and delivery schedules.
• Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
• Supervised mechanics, service advisors and sales personnel.
• Monitored financial performance through daily reports.
• Boosted staff loyalty and reduced turnover with introduction of innovative programs.
• Directed fixed operations of 3-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
• Negotiated and finalized profitable contracts.
• Cultivated strong internal, customer and manufacturer relationships.
• Checked employee and resource utilization for each department.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.
• Set aggressive targets for employees to drive company success and strengthen motivation.

worked in Marine Corp. aviation unit until honorably discharged in 1997.