Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Weekley

Powhatan Point

Summary

Accomplished in elevating guest experiences and streamlining operations, I excelled at Microtel Inn and Suites by mastering guest relations and problem-solving skills. Demonstrated proficiency in reservations management and time management, significantly enhancing customer satisfaction and operational efficiency. My leadership fostered team collaboration and drove notable improvements in service delivery.

Overview

18
18
years of professional experience

Work History

Front Desk Supervisor

Microtel Inn and Suites
06.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Coordinated with housekeeping and maintenance to meet all guest needs.

Assistant Store Manager

Tractor Supply Company
09.2020 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Team Key Holder

Dunham's Sports
02.2015 - 09.2020
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
  • Streamlined operational processes for improved workflow efficiency without compromising on quality or service levels.
  • Assisted management with inventory control, maintaining accurate records and streamlining processes for efficiency.

Escalation Specialist

AT&T Mobility
09.2012 - 02.2015
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients' unique needs.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.

General Manager

Super 8
05.2007 - 05.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

River High School
Hannibal, OH
05-2007

Skills

  • Guest relations
  • Time management
  • Reservations management
  • Problem-solving skills

Timeline

Front Desk Supervisor

Microtel Inn and Suites
06.2023 - Current

Assistant Store Manager

Tractor Supply Company
09.2020 - 08.2022

Team Key Holder

Dunham's Sports
02.2015 - 09.2020

Escalation Specialist

AT&T Mobility
09.2012 - 02.2015

General Manager

Super 8
05.2007 - 05.2012

High School Diploma -

River High School

Similar Profiles

CREATE PROFILE
David Weekley