David Weinberg
Desert Hot Springs,CA
Summary
To obtain a position where my 23 years of hotel and customer service experience will benefit the operations as I grow with the company. I also am very knowledgeable with computers and programs and know them by the back of my hand Been in the customer service and hospitality business my whole life Authorized to work in the US for any employer
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Office Manager
Indian wells resort
09.2013 - Current
- Manage front desk day to day operations reservations schedule room inventory and assist customers with many many issues
Assistant General Manager
Tuscany Manor Resort
05.2011 - 06.2013
- Assist and help maintain a year round destination resort
- Consistently assisted in raising yearly retail revenue from $280,000 to $498,000 this last Year. Also ran property several times when General Manager was away and also lived on Property while he was away.
Front Office Manager
Cambridge Inn
06.2009 - 05.2011
- Was accountable for daily operations was in charge of all guest relations and concerns
- Over saw front desk operations and was in charge of payroll 4 employees and 100% Guest satisfaction and also was available to be called at all times to handle guest and Employee concerns.
Front Desk Supervisor
Miracle Springs Resort & Spa
04.2003 - 04.2009
- Led all front desk staff in room sales for 14 consecutive months
- Assisted the Front Office Manager with booking.com guest relations etc
- Maximized holiday revenue with a minimum night/return voucher strategy
Front desk agent
Hilton garden Inn
04.1999 - 06.1999
- Mar 03 ' Achieved 97% guest approval rating for 3 years based on comment cards
- Did check ins check outs helped resolve guest issues
Front desk associate
Desert Hot Springs Spa Hotel
07.1998 - 06.1999
- Worked 3 to 11 shift by myself doing all duties reservations check in and outs etc
- Analyzed and followed up on any guest challenges
Education
Bachelor of Business Administration - Management
Los Angeles Pierce College
Long Beach, CA06-1994
Skills
- Cash handling
- Auditing experience within hospitality industry
- Hotel and accommodations guest complaints handling
- Guest relations
- Greeting customers
- Boutique hotel experience
- Customer relationship building
- Hospitality
- Hotel experience
- Attention to detail
- Front desk
- Client interaction via phone calls
- Customer service
- Guest reservation booking
- Proactive hotel and accommodations guest assistance
- Hotel and accommodations guest check-in
Certification
Driver's License
Additional Information
- Special Skills
- Able to type and operate a number of hospitality systems including Fidelio, Room master and TSW
- Knowledgeable and able to perform most basic maintenance
- Familiar with most accounting and payroll systems
Timeline
Front Office Manager
Indian wells resort
09.2013 - Current
Assistant General Manager
Tuscany Manor Resort
05.2011 - 06.2013
Front Office Manager
Cambridge Inn
06.2009 - 05.2011
Front Desk Supervisor
Miracle Springs Resort & Spa
04.2003 - 04.2009
Front desk agent
Hilton garden Inn
04.1999 - 06.1999
Front desk associate
Desert Hot Springs Spa Hotel
07.1998 - 06.1999
Bachelor of Business Administration - Management
Los Angeles Pierce College