Dynamic IT Consultant with a proven track record at Buckholts Police Department, enhancing client satisfaction through effective troubleshooting and proactive system maintenance. Skilled in project management and network administration, I excel in fostering teamwork and collaboration while implementing innovative IT solutions that drive operational efficiency and support organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Consultant
Buckholts Police Department
06.2020 - Current
Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
Implemented and managed operating systems and software, security systems and intrusion detection systems.
Repair Technician and Office Assistant
Taylor PC and Electric
08.2019 - 02.2025
Maintained inventory of repair supplies and ordered parts.
Utilized variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Inspected and tested, repaired and refurbished products for proper operation.
Dismantled machines and equipment to remove defective parts.
Repaired and tested electronic circuit boards, wiring and components.
Optimized inventory management, ensuring all necessary repair parts were readily available without overstocking.
Liaised with internal departments to optimize productivity and efficiency.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Input data into spreadsheets and databases.
CNA
Mantey Heights Rehabilitation & Care Center
06.2012 - 07.2017
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Education
General Studies
Raymore-Peculiar Highschool
Peculiar, MO
06-2001
Skills
Project management
Systems architecture analysis
IT infrastructure
Virtualization technologies
Network administration
IT compliance
Teamwork and collaboration
Problem-solving
Attention to detail
Certification
CJIS - Criminal Justice Information Systems Approved
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