David West
Palmetto,FL
Summary
Dynamic retail manager with a proven track record at Hobby Lobby, excelling in team leadership and customer service. Expert in enhancing employee engagement and satisfaction while driving operational efficiency. Skilled in staff training and problem-solving, fostering a collaborative environment that boosts performance and achieves organizational goals.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Hobby Lobby
10.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Shell Gas Station
06.2010 - 08.2013
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Family Dollar
06.2005 - 08.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Warehouse Manager
Sears
11.2002 - 04.2004
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Hobby Lobby
10.2015 - Current
Manager
Shell Gas Station
06.2010 - 08.2013
Manager
Family Dollar
06.2005 - 08.2010
Assistant Warehouse Manager
Sears
11.2002 - 04.2004
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