Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Wheeler

Puyallup,Washington

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

32
32
years of professional experience

Work History

CNA

Regency Pacific Olympia Manor
Olympia, WA
06.2015 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.

Team Leader/Caregiver, Special Needs

Place One Inc
Lacey, WA
10.2011 - 06.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 4 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Driver

Horizon Medical Transport LLC
Lacey, WA
01.2008 - 10.2011
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Checked in with dispatch service and updated with current location.
  • Obtained customer signatures to complete and process paperwork.

Telephone Service Representative

LiveBridge Inc/ACS Inc
Tumwater, WA
02.2001 - 02.2008
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Initiated termination of customer contract upon request.
  • Implemented best practices throughout service calls, increasing satisfaction surveys [Number]%.
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing.
  • Minimized escalations by identifying and addressing client needs.
  • Explained technical concepts to diverse product users while maintaining pleasant disposition.
  • Troubleshot [Product or Service] problems, applying advanced understanding of offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Soldier

US Army
Fort Hood, TX
01.1998 - 11.2005
  • Operated and maintained armored vehicles.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Engaged targets in low-light conditions with night vision equipment.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Upheld [Branch] dress and appearance regulations for professional appearance.
  • Maintained required level of proficiency in use of firearms.

Helper Clerk/Courtesy Clerk

Dave's Thriftway
Tenino, WA
09.1995 - 01.1998
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Tenino High School
Tenino, WA
06.1995

Skills

  • Linen Replacements
  • Emotional and Social Support
  • Activities of Daily Living (ADL) Support
  • Fluid Measurement
  • Vital Signs Collection
  • Feeding Assistance
  • Oral Hygiene
  • Responding to Emergencies
  • Monitoring Fluids
  • Grooming and Bathing Assistance
  • Supporting Personal Needs
  • First Aid Certification
  • Patient Vital Taking
  • Emotional Intelligence
  • Health Insurance Verification
  • Bed Making and Linen Changes
  • Calm Under Stress
  • CNA Certification
  • Consistent Follow Through
  • Empathy and Compassionate Care
  • Catheter Care

Timeline

CNA

Regency Pacific Olympia Manor
06.2015 - Current

Team Leader/Caregiver, Special Needs

Place One Inc
10.2011 - 06.2015

Driver

Horizon Medical Transport LLC
01.2008 - 10.2011

Telephone Service Representative

LiveBridge Inc/ACS Inc
02.2001 - 02.2008

Soldier

US Army
01.1998 - 11.2005

Helper Clerk/Courtesy Clerk

Dave's Thriftway
09.1995 - 01.1998

High School Diploma -

Tenino High School

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