David White
Birmingham,AL
Summary
Authorized to work in the US for any employer Motivated professional offering a Bachelors in Health Science. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
Oak Street Health Group
05.2022 - Current
- Learn ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
- Serve as internal resource in clinic on insurance questions for physicians and staff
- Assist patients in navigating healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for patients)
- Build and maintain trusting relationships with Oak Street Health patients in effort to properly advise them in their healthcare coverage
- Manage welcome visits and orientation processes for new Oak Street Health patients
- Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
- Support clinic management team on operational activities, as needed, including scheduling and billing
- Provide exceptional customer service to create unmatched patient experience
- Foster patient engagement through design and execution of events, including center tours
Customer Service Representative
Advanced Financial
11.2021 - 05.2022
- Establish and maintain relationships with individual or business customers or provide
- Assistance with problems these customers may encounter
- Complies with all state and federal laws governing the financial services industry
- Routinely evaluates staff performance
- Meets or exceeds sales and revenue goals
- Monitors all customer transactions, bank withdrawals and deposits daily
- Accurately performs financial transactions including, but not limited to loans, check cashing,
- Wire transfer, money orders, and bill payments
- Adheres to company guidelines and strictly follows all company procedures
- Continually works to gain a high level of product expertise
- Committed to providing an excellent customer experience
Cancer research/ Project management intern, Research Intern
Vixi Beauty
08.2021 - 11.2021
- Found research topics to increase business productivity by 2-5% among patients suffering from hair loss
- Defined 2 major channels for knowledge on hair loss & drafted a newsletter to predict the effect of hair loss on wig buyers
- Formulated 2 lists to show the effect of Care packages on different patients
- Ensured project was within budget of $5,000.
Customer Experiences Manager
Warby Parker, z
05.2021 - 11.2021
- Top sales rep in Warby Parker remote call center achieving 120%+ of weekly targets and also played a vital role in increasing sales resulting in Company wide recognition
- Forged excellent relationships with customers
- Ensuring repeat visits
- Advised customers on the correct care and maintenance of merchandise
- Retained customers loyalty through outstanding customer service
- Managed internal and outgoing telephone calls and emails daily
- Resolved customer requests and dealt with issues and complaints promptly.
Parts Sales Manager
AutoZone
09.2018 - 05.2021
- Over 3 years of experience in performing sales activities with auto parts companies
- Highly skilled in determining customers' requirements and providing them with viable solutions to meet their demands
- A resourceful and dependable individual who effectively recommends parts and accessories to customers after performing a thorough a assessment of vehicles
- Competent in responding to customers' questions and concerns in a professional manner, placing special focus on putting their minds at ease.
Education
Bachelor's - Healthcare Administration And Planning
Tennessee State University
Nashville, TN11.2021
Skills
- Friendly, positive attitude
- MS Office
- Analytical
- Reliable and trustworthy
- Project management
- Computer skills
- Collaboration
- Critical thinking
- Quality assurance optimization
- Medical terminology knowledge
- Patient relations
- Sales Force
- Patient Relations
- Medical Programs Implementation
- HIPAA Guidelines
- Patient Health Information Privacy
- Patient Care Assessment
- Problem Identification
- Emergency Readiness
- Resource Monitoring
- Calendar Software
- Health Information Systems (HIS)
- Compliance Advisory
- Administrative Staff Supervision
- Customer Experience
Certification
Management Leadership Training - 180 Hours
Timeline
Patient Relations Manager
Oak Street Health Group
05.2022 - Current
Customer Service Representative
Advanced Financial
11.2021 - 05.2022
Cancer research/ Project management intern, Research Intern
Vixi Beauty
08.2021 - 11.2021
Customer Experiences Manager
Warby Parker, z
05.2021 - 11.2021
Parts Sales Manager
AutoZone
09.2018 - 05.2021
Bachelor's - Healthcare Administration And Planning
Tennessee State University
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