Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David White

Lansing,IL

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Tech

Silver Oaks Behavioral Hospital
01.2023 - Current
  • Performed scheduled patient safety checks and documented results to over 100 peoples to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Behavioral Health Counselor

Holy Cross Hospital
04.2017 - 11.2022
  • Provide counseling services
  • Crisis prevention
  • Supplied referrals to housing providers to place clients in supportive housing.
  • Developed, coordinated and organized contingency plans and programs to address needs of clients and families.
  • Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
  • Identified useful resources and coordinated referrals.
  • Helped over 200 clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Kept case files updated, accurate and aligned with requirements.

Barista

Starbucks
06.2016 - 04.2017
  • Pleasantly interacted with dozens of customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Arts - Communications, Film and Media

Governors State University
University Park, IL
06.2017

Associate of Arts - Arts of Science

Moraine Valley Community College
Palos Hills, IL
06.2014

High School Diploma -

Alan B.Shepard
Palos Heights
06.2011

Skills

  • Family Relations Expertise
  • Excellent Customer Service Skills
  • Crisis Resolution
  • Client Needs Assessment
  • Community Outreach
  • Critical Thinking
  • Excel Expertise
  • Data Reporting
  • Presentation Materials
  • Crisis Communications
  • Speech Writing
  • Strategy Implementation

Certification

CPI-Crisis Prevention and Intervention Training

Timeline

Mental Health Tech

Silver Oaks Behavioral Hospital
01.2023 - Current

Behavioral Health Counselor

Holy Cross Hospital
04.2017 - 11.2022

Barista

Starbucks
06.2016 - 04.2017

Bachelor of Arts - Communications, Film and Media

Governors State University

Associate of Arts - Arts of Science

Moraine Valley Community College

High School Diploma -

Alan B.Shepard

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David White