Service Specialist
Tracker Marine Boat Center
Ashland, VA
08.2023 - Current
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Reviewed work orders prior to starting a job in order to assess necessary materials or resources needed for completion.
- Prepared estimates for customers based on their individual needs while staying within predetermined budget parameters.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Implemented troubleshooting techniques to resolve issue.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Repaired machines, equipment or structures using tools or equipment.
- Estimated costs to repair machinery, equipment or building structures.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.