Summary
Overview
Work History
Education
Skills
Timeline
Generic

David White

ORLANDO

Summary

Customer Service Representative with over 13 years of extensive expertise in retail and call center environments, known for innovating solutions to enhance customer satisfaction and retention. Proficient in CRM systems and multichannel support, consistently exceeding service metrics and improving team performance through effective mentoring. Driven to leverage strong communication and problem-solving skills to foster lasting client relationships and advance organizational success.

Overview

14
14
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Gold Coast Hotel
05.2020 - 09.2025
  • Handled customer inquiries on billing, technical support, and account management.
  • Consistently exceeded service metrics, including call resolution and satisfaction scores.
  • Trained and mentored new representatives to improve team performance.
  • Built rapport with customers to enhance retention, increasing repeat customer rate by 25%.
  • Maintained detailed records of customer interactions and transactions using CRM systems.

SALES ASSOCIATE REPRESENTATIVE

TCL Career
05.2015 - 04.2020
  • Consistently exceeded sales goals by 15% on average each month through effective product recommendations and upselling.
  • Provided excellent customer service by assisting with product selection, offering personalized recommendations, and resolving customer issues.
  • Maintained an organized and visually appealing sales floor, ensuring products are properly stocked and displayed.
  • Operated POS system efficiently, processing an average of 150+ transactions per week with minimal errors.
  • Assisted in training new employees on sales techniques, store policies, and customer service standards.

CUSTOMER SUPPORT

Headway Solution
02.2012 - 05.2015
  • Provided front-line support to customers in a fast-paced retail environment.
  • Assisted customers in locating products, offering solutions to issues, and completing transactions.
  • Ensured that customers were satisfied with their in-store experience, contributing to a 15% increase in customer satisfaction scores.
  • Managed returns and exchanges, processing over 200 transactions monthly.
  • Built customer loyalty through personalized service and relationship building.

Education

HIGH SCHOOL DIPLOMA - EQUIVALENT

Skills

  • CRM Software (Expert), Phone Support,
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Positive and professional
  • Call center experience
  • Retail sales customer service
  • Call escalation
  • Email management

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Gold Coast Hotel
05.2020 - 09.2025

SALES ASSOCIATE REPRESENTATIVE

TCL Career
05.2015 - 04.2020

CUSTOMER SUPPORT

Headway Solution
02.2012 - 05.2015

HIGH SCHOOL DIPLOMA - EQUIVALENT

Similar Profiles

CREATE PROFILE
David White