David Whitehead
Operations Leader
Groveland,FL
Summary
Accomplished management professional with 13 years of career progression in Resort and Theme Park operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Operations Leader
Walt Disney Resorts
Lake Buena Vista, FL
05.2019 - 12.2020
- Led team of 15 managers with diverse backgrounds plus additional 130 unionized employees.
- In charge of restaurant, bar and retail location totaling in over $24 million annual operations.
- Experience with financial budgeting and managing monthly departmental costs in Resort Development Integration.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Product Delivery Specialist
Walt Disney Resorts Imagineering
Lake Buena Vista, FL
12.2018 - 05.2019
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Built detailed inventory of equipment and furniture for all new resort openings in Excel.
- Managed logistics for off-site operations for equipment delivery.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Oversaw $2.1million budget and all purchasing needs for new Walt Disney World Resort.
- Performed daily inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Assessed engineering documentation to determine order of construction operations.
- Reviewed and checked designs for HVAC, air control, fire protection and elevators while providing SME input to design teams.
Restaurant Manager
Walt Disney Resorts
Lake Buena Vista, FL
02.2007 - 12.2018
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Proposed several independent ideas that demonstrate extensive knowledge of business processes, technology, and continuous improvements.
- Experienced in high volume situations, along with navigating through large groups during peak meal periods.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
Bachelor of Science - Information Sciences and Technology
Pennsylvania State University
University Park, PA 09.2002 - 12.2007
Skills
Microsoft Office Suite
Timeline
Operations Leader
Walt Disney Resorts
05.2019 - 12.2020
Product Delivery Specialist
Walt Disney Resorts Imagineering
12.2018 - 05.2019
Restaurant Manager
Walt Disney Resorts
02.2007 - 12.2018
Bachelor of Science - Information Sciences and Technology
Pennsylvania State University
09.2002 - 12.2007
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