Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David Whitekiller

Stillwater

Summary

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

17
17
years of professional experience

Work History

Manager

Meditations Catering And Banquet Facility
Stillwater
10.2024 - Current
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Oversaw daily operations, ensuring efficiency and adherence to quality standards.
  • Resolved customer inquiries and complaints, escalating issues to management when necessary.
  • Monitored staff performance and addressed issues to maintain high service levels.
  • Conducted performance reviews and provided feedback to team members.
  • Assigned tasks based on skillsets, maximizing team productivity.
  • Recruited, trained, and cross-trained new employees to fulfill job requirements.
  • Maintained professionalism in stressful situations, effectively diffusing conflicts.

FOH Manager

Upside Hospitality
Stillwater
09.2023 - 10.2024
  • Conducted interviews, hired, and trained new employees for front of house roles.
  • Prepared and managed front of house budget to optimize expenses and increase profitability.
  • Utilized POS systems to streamline transactions and generate comprehensive reports.
  • Implemented policies to enhance operational efficiency and improve customer experience.
  • Developed relationships with vendors for timely procurement of front of house supplies.
  • Conducted regular inventory checks and placed orders for additional supplies as required.
  • Ensured compliance with health regulations by inspecting food storage areas and equipment.
  • Managed all cash handling processes including deposits, withdrawals, and reconciliations.
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.

Sales Manager

Simply Green Extracts
Stillwater
06.2020 - 09.2023
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Achieved company growth and brand development through market expansion and sales.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Performed sales consultations and educated clients on products and services.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Operations Manager

Peak Pest Management
Stillwater
04.2014 - 06.2020
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Enforced federal, state, local and company rules for safety and operations.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Formed and sustained strategic relationships with clients.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

District Manager

Stick Ross Mt. Water District
Tahlequah
11.2008 - 04.2014
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints regarding sales and service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Education

Associate of Science - Business Management

Northeastern State University
Tahlequah, OK
05-2000

Skills

  • Customer service
  • Employee training
  • Team building
  • Project management
  • Budget management
  • Operational efficiency
  • Multitasking
  • Change implementation

References

References available upon request.

Timeline

Manager

Meditations Catering And Banquet Facility
10.2024 - Current

FOH Manager

Upside Hospitality
09.2023 - 10.2024

Sales Manager

Simply Green Extracts
06.2020 - 09.2023

Operations Manager

Peak Pest Management
04.2014 - 06.2020

District Manager

Stick Ross Mt. Water District
11.2008 - 04.2014

Associate of Science - Business Management

Northeastern State University

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David Whitekiller