David Whitley
Knightdale,NC
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
11
11
years of professional experience
Work History
Contractor
Self Employed
10.2021 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
Service Technician
Frontier Communications
03.2016 - 10.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Worked with diverse types of weather and ground conditions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Wire Technician
ATT
12.2012 - 03.2016
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Installed and configured new devices and system components.
- Performed preventive maintenance of telecommunications equipment.
Education
No Degree - English
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Brittian Academy
High Point, NC05.2009
Skills
- Worksite safety
- Scheduling and Planning
- Equipment Installation
- Equipment Repair
- Electrical knowledge
- Workload Management
- Materials Procurement
- Client Relationship Building
Timeline
Contractor
Self Employed
10.2021 - Current
Service Technician
Frontier Communications
03.2016 - 10.2021
Wire Technician
ATT
12.2012 - 03.2016
No Degree - English
Wake Technical Community College
High School Diploma -
Brittian Academy