Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Whittemore

Summary

Experienced and dependable customer service professional with a proven track record of supporting customers across diverse industries. Committed to resolving inquiries and issues with accuracy, efficiency, and a positive attitude. I am currently seeking new opportunities in the service industry to continue creating positive guest experiences and contributing to team success.

Overview

7
7
years of professional experience

Work History

Cashier

Weigles
10.2024 - Current
  • Delivers exceptional customer service while ensuring a clean, welcoming environment throughout the store, including food and beverage stations, restrooms, and backstock areas.
  • Support store operations by maintaining organized workspaces and assisting with inventory management to ensure accurate weekly ordering.
  • Mentored new associates, fostering a supportive work environment and strong team dynamics.
  • Ensures customer inquiries were promptly assisted.

Lead Sales Associate

Dollar General
05.2024 - 10.2024
  • Provided outstanding customer service and leadership by greeting and assisting customers to ensure a positive shopping experience.
  • Operate point-of-sale systems and support customers with merchandise inquiries and transactions.
  • Stock, rotate, and merchandise products according to company standards, including building engaging displays.
  • Maintain a clean and organized store environment, including restrooms, stockrooms, floors, and outdoor displays.
  • Assist with the implementation and upkeep of planograms and visual merchandising guidelines.
  • Open and close the store responsibly in alignment with company policies and the direction of the Store Manager.
  • Serve as acting manager in the absence of the Store Manager or Assistant Manager, handling key operational duties.

Medical Billing Intern

Allergy Asthma and Sinus Center
03.2024 - 05.2024
  • Conducted cold-outbound calls to patients 24 hours in advance to confirm and update insurance information in electronic medical records.
  • Verified insurance coverage by cross-referencing multiple provider portals and insurance databases.
  • Utilized E-Clinical Works (eCW) software daily to access, review, and update patient records and insurance details.ata.
  • Utilized E-Clinical Works (eCW) software daily to access, review, and update patient records and insurance details.

Cross trained Commissary/ Customer Service Agent

AV Flight/Allegiant
01.2023 - 11.2023
  • Prepared and stocked aircraft catering carts and bins with beverages, ice, snacks, and onboard amenities in a timely manner to meet scheduled flight departures.
  • Operated commissary box truck to transport catering supplies between the facility and aircraft, ensuring safe and efficient delivery and retrieval of inventory.
  • Maintained accurate inventory records, completed necessary reports, and ensured proper documentation for all stocked and delivered items.
  • Received vendor deliveries and ensured quality and accuracy of incoming supplies.
  • Communicated effectively with airline personnel, vendors, and team members via phone and radio to coordinate service schedules and resolve issues.
  • Provided exceptional customer service and upheld a professional demeanor when interacting with airline representatives on the tarmac.
  • Assisted ground agents with cross-trained operational tasks to support smooth and timely flight turnaround.

Overnight Stock Associate

Five Below
08.2022 - 01.2023
  • Stocked shelves with merchandise.
  • Restocked and rotated items, and ensure displays are organized and tidy.
  • Responsible for counting and tracking inventory and keeping accurate and precise inventory records.
  • Adhered to company policies and procedures.
  • Assisted with opening and closing procedures.

Makery Manager

Buff City Soaps
01.2022 - 08.2022
  • Monitored and Managed daily operations of the Makery in a fast-paced environment.
  • Lead by example in all company operations including creating a client-centric experience, meeting personal sales expectations and creating quality product.
  • Provided coaching, training, and feedback to improve Team Members' performance while during Makery shifts.
  • Managed and tracked stock of raw materials, finished products, and supplies.

Pharmacy Clerk

Belew Drug
08.2018 - 03.2021
  • Managed telephone orders and ensured proper processing by the pharmacist.
  • Entered patient information into computer updating as needed to ensure pharmacist always had accurate data before completing prescriptions.
  • Maintained the store's weekly inventory of medical supplies.
  • Responsible for keeping over-the-counter stock in supply.

Education

High School Diploma -

Powell High School
Powell
05-2019

Skills

  • Customer service
  • Time management
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • Team leadership

Timeline

Cashier

Weigles
10.2024 - Current

Lead Sales Associate

Dollar General
05.2024 - 10.2024

Medical Billing Intern

Allergy Asthma and Sinus Center
03.2024 - 05.2024

Cross trained Commissary/ Customer Service Agent

AV Flight/Allegiant
01.2023 - 11.2023

Overnight Stock Associate

Five Below
08.2022 - 01.2023

Makery Manager

Buff City Soaps
01.2022 - 08.2022

Pharmacy Clerk

Belew Drug
08.2018 - 03.2021

High School Diploma -

Powell High School

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