David Wichman
Littleton,NY
Summary
At Les Schwab Tires, I spearheaded initiatives that significantly enhanced customer satisfaction and team performance, leveraging my expertise in problem-solving and collaboration. My strategic approach to sales and service, underscored by a commitment to customer service excellence, resulted in notable business growth and a positive shift in team dynamics.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Commercial Sales and Service
Les Schwab Tires
Aurora, CO
06.2024 - Current
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Store Manager
Les Schwab Tires
Lakeside, CO
06.2021 - 06.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Les Schwab Tires
Portland, OR
09.2018 - 05.2021
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales and Service Professional
Les Schwab Tires
Eugene, OR
07.2016 - 09.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
Sales and Service Representative
Les Schwab Tires
Tacoma, WA
06.2003 - 07.2016
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Education
Associate Of Arts And Sciences - General
Pierce College
Puyallup, WA06.2000
Skills
- Goal oriented
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
TIA Certification Level 200
TIA Cert 300 in progress
Timeline
Commercial Sales and Service
Les Schwab Tires
06.2024 - Current
Store Manager
Les Schwab Tires
06.2021 - 06.2024
Assistant Store Manager
Les Schwab Tires
09.2018 - 05.2021
Sales and Service Professional
Les Schwab Tires
07.2016 - 09.2018
Sales and Service Representative
Les Schwab Tires
06.2003 - 07.2016
Associate Of Arts And Sciences - General
Pierce College