David Wichman
Littleton,NY
Summary
At Les Schwab Tires, I spearheaded initiatives that significantly enhanced customer satisfaction and team performance, leveraging my expertise in problem-solving and collaboration. My strategic approach to sales and service, underscored by a commitment to customer service excellence, resulted in notable business growth and a positive shift in team dynamics.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Commercial Sales and Service
Les Schwab Tires
06.2024 - Current
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
Store Manager
Les Schwab Tires
06.2021 - 06.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Les Schwab Tires
09.2018 - 05.2021
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales and Service Professional
Les Schwab Tires
07.2016 - 09.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Collaborated with cross-functional teams to drive cohesive sales approach and optimize overall performance.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
Sales and Service Representative
Les Schwab Tires
06.2003 - 07.2016
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Education
Associate Of Arts And Sciences - General
Pierce College
Puyallup, WA06.2000
Skills
- Goal oriented
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
TIA Certification Level 200
TIA Cert 300 in progress
Timeline
Commercial Sales and Service
Les Schwab Tires
06.2024 - Current
Store Manager
Les Schwab Tires
06.2021 - 06.2024
Assistant Store Manager
Les Schwab Tires
09.2018 - 05.2021
Sales and Service Professional
Les Schwab Tires
07.2016 - 09.2018
Sales and Service Representative
Les Schwab Tires
06.2003 - 07.2016
TIA Certification Level 200
TIA Cert 300 in progress
Associate Of Arts And Sciences - General
Pierce College
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