David Wickware
Cherry Hill,NJ
Summary
"Can Do, Will Do Team Player"
Looking to exit Driver Delivery position, as traffic has become too aggressive for safety.
Seeking person to person contact to fulfill patient/client encounter experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
06.2022 - Current
- Operated light trucks to deliver loads as far as 25 miles from home location.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Minimized company liability and risks to loads by obeying traffic laws.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Fostered positive working relationships with regular customers.
Food Delivery Driver
Pizza and Chinese Restaurants
10.2017 - 06.2022
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Assisted in packing and loading food orders in delivery vehicle to fast-track process and maintain freshness.
Call Center WOW Support Specialist
TD Bank NA
11.2004 - 10.2017
- Responded to customer requests for products, services, and company information.
- 'Managed approximately 120 incoming calls, emails and faxes per day from customers.'
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts, Business Administration - Marketing
University of Western Ontario
London, ON CanadaSkills
- Excellent listening skills and client responses
- Creative issue resolutions
- Adept at working independently
- Strong, empathetic interpersonal skills
- Multi tasks in a fast paced environment
- Conversant with Outlook, and most computer software
Quick study and adoption of evolving computer platforms
Timeline
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
06.2022 - Current
Food Delivery Driver
Pizza and Chinese Restaurants
10.2017 - 06.2022
Call Center WOW Support Specialist
TD Bank NA
11.2004 - 10.2017
Bachelor of Arts, Business Administration - Marketing
University of Western Ontario