David Wiggert
La Crosse,WI
Summary
Dynamic leader with a proven track record at Summit Fire Protection, enhancing customer satisfaction and fostering a culture of continuous improvement. Skilled in Operations Management and Team Leadership, I excel in developing high-performing teams and implementing strategic initiatives that drive business growth. Achieved significant cost reductions and improved team productivity through innovative management techniques. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Fire Suppression Manager
Summit Fire Protection
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Owner
A-1 Fire Protection
04.1998 - 04.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded business into new markets
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Service Technician
Randall Graw Company
03.1988 - 04.1995
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
Associate in Electronics Engineering Technology - Electronic Repair
Western Wisconsin Technical Institute
La Crosse, WI08.1983
High School Diploma -
La Crosse Central
La Crosse, WI05.1982
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Staff Development
- Sales
- Expense Tracking
- Customer Service
- Decision-Making
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Reliability
Certification
Masters Certificate, City of Winona Fire Department
Ansul R-102
Pyrochem Monarch & Kitchen Knight
DOT High Pressure
Kidde Modulaser
Siemens Sinorix Design & Installation
Siemens Cerebus
Minnesota Power Limited Tech.
Timeline
Fire Suppression Manager
Summit Fire Protection
04.2018 - Current
Owner
A-1 Fire Protection
04.1998 - 04.2018
Service Technician
Randall Graw Company
03.1988 - 04.1995
Masters Certificate, City of Winona Fire Department
Ansul R-102
Pyrochem Monarch & Kitchen Knight
DOT High Pressure
Kidde Modulaser
Siemens Sinorix Design & Installation
Siemens Cerebus
Minnesota Power Limited Tech.
Associate in Electronics Engineering Technology - Electronic Repair
Western Wisconsin Technical Institute
High School Diploma -
La Crosse Central
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