David Wilcher
North Las Vegas,NV
Summary
Resourceful Manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
The Salvation Army Adult Rehabilitation Center
07.2021 - Current
- Directed and supervised team of 150 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee observations and documented findings.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Created corrective actions based on adverse KPI trends.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed key performance indicators to measure effectiveness of operational processes.
- Guided employees on understanding and meeting changing customer needs and expectations.
Store Manager
Amazon Fresh
04.2020 - 06.2021
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Investigated and resolved variances with inventory records.
- Entered information into system to update status reports.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Pulled damaged and recalled products for return or disposal.
- Reviewed shipping and received documents for accuracy.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Configured warehouse spaces as dictated by forecast of inbound materials and customer and production needs.
- Transported items using equipment like forklifts and hand trucks.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Operated forklift and pallet jack to transport heavy loads.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Tracked outgoing orders to provide shipping status to customers.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Stamped price tags on merchandise, referring to official price lists.
- Placed products on conveyors for final wrapping and shipment.
- Ensured compliance with applicable laws governing the handling of hazardous materials in the workplace.
- Monitored inventory storage and enforced proper handling and organization.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
Inventory Control Manager/Quality Control Technician
Fujifilm Manufacturing USA
09.2016 - 03.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Worked with accounting personnel to address cycle count variances.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Reviewed work and purchase order documentation against verified numbers and resolved discrepancies.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained accurate and updated records and reviewed data to evaluate department performance.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Executed and reported variance and gap analysis.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed daily cycle counts of inventory to ensure accuracy and compliance with company standards.
Order Picker Lead
Superior Groceries
04.2014 - 08.2016
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Checked for outdated and overripe grocery items and removed from inventory
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Kept work areas neat, clean and free from debris
- Labeled products, rotated stock and fronted merchandise for appealing display
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Trained new associates on basic and advanced shipment procedures
- Prepared domestic and international shipments for transportation
- Followed procedures for control and distribution of completed products in line with shipment plans
- Received and reviewed new orders, located requested merchandise and promptly initiated processing
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts
- Followed procedures at all times for personal and team safety
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Conducted cycle counts and reconciled problems within distribution operations.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Limited damage to products and orders by using care when choosing items.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
Plumbing Supervisor
Pipeworx
06.2010 - 05.2014
- Reviewed blueprints, building codes and specifications to determine work details and procedures.
- Estimated time, material and labor costs used in project plans.
- Entered sewer manholes and acid dilution basins to correct plumbing issues.
- Participated in educational opportunities by reading professional publications, maintaining personal networks and joining professional organizations.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Kept production team moving forward for progress in daily site operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed relevant codes, regulations and safety techniques.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Used power tools to create assemblies and sub-assemblies.
- Completed walk-throughs of completed systems to verify code adherence.
- Supervised staff and evaluated work performance.
- Recommended measures to improve maintenance methods and equipment performance.
Dock Supervisor
Salvation Army ARC
06.2007 - 02.2010
- Performed pre-shift and post-shift inspections of dock equipment
- Managed team of 13 to facilitate domestic shipments
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss
- Used fork lifts, hand truck and pallet jacks to move materials on dock
- Implemented loading dock process and productivity improvements
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Dispatcher/Call Center Representative
Salvation Army ARC
02.2006 - 04.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Directed dispatching, routing and tracking of 16 fleet vehicles
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Received new orders, prepared documentation and assigned personnel
- Monitored flow of paperwork and directed information to appropriate departments
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Coordinated repairs to vehicles to maintain fleet operations.
Security Specialist/ Trailer Attendant
Salvation Army ARC
01.2004 - 02.2006
- Screened incoming employees, personal belongings and shipments for security concerns
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Consulted with team members to assess flawed root causes and plan for remediation
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to emergency situations to assess and deflect issues
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Education
Some College (No Degree) - Six Sigma Yellow Belt
Kennesaw State University
Kennesaw, GABachelor of Science - Applied Behavior Analysis
University of Phoenix
Hawthorne, CA03.2027
Certification - Six Sigma White Belt
Six Sigma
09-2023
High School Diploma -
Avenal High School
Avenal, CA05.2010
Skills
- Motivational Leadership
- Supervision & Leadership
- Teamwork and Collaboration
- Interpersonal Communication
- Problem Solving
- Time Management
- Attention to Detail
- Work Planning and Prioritization
- Worker Supervision
- Organizational Skills
- Strong Work Ethic
- Verbal and Written Communication
- Warehouse Safety
- Organizational Requirements Monitoring
Certification
- Certified Six Sigma White Belt, Six Sigma Online - 2023
- Certified Forklift Operator, Forklift Certification Institute
- Certified Electric Pallet Jack Operator, Forklift Certification Institute
- Certified Standard - CPR / AED
- Certified Standard - First-Aid Injury Prevention Universal Precautions
- Basic Life Support - BLS HCP - CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First-Aid
Additional Information
- Certified Forklift Operator, Order Picker, Stand up, and Electric Pallet Jack.
- Cycle counted and in charge of inventory of 80,000 units of product.
- Supervision of 100+ associates for Amazon during the pandemic.
- Bench Repair Technician for FujiFilm DX 100 Printer with over 150 repairs.
- Advanced in Microsoft Office.
- Advanced in SAP/ERP, Blue Yonder, Astea, and other WMS.
- Won community service award for volunteering during the holiday season.
- Mentored young career professionals via mentorship to help fulfill potential.
- Participating in industry conferences as a panelist discussing issues in my profession.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Operations Manager
The Salvation Army Adult Rehabilitation Center
07.2021 - Current
Store Manager
Amazon Fresh
04.2020 - 06.2021
Inventory Control Manager/Quality Control Technician
Fujifilm Manufacturing USA
09.2016 - 03.2020
Order Picker Lead
Superior Groceries
04.2014 - 08.2016
Plumbing Supervisor
Pipeworx
06.2010 - 05.2014
Dock Supervisor
Salvation Army ARC
06.2007 - 02.2010
Dispatcher/Call Center Representative
Salvation Army ARC
02.2006 - 04.2007
Security Specialist/ Trailer Attendant
Salvation Army ARC
01.2004 - 02.2006
Some College (No Degree) - Six Sigma Yellow Belt
Kennesaw State University
Bachelor of Science - Applied Behavior Analysis
University of Phoenix
Certification - Six Sigma White Belt
Six Sigma
High School Diploma -
Avenal High School