David Wilcher
North Las Vegas,NV
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
21
21
years of professional experience
Work History
Operations Manager
Salvation Army ARC
08.2023 - Current
- Directed and supervised team of 125 employees in daily operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee observations and documented findings.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Created corrective actions based on adverse KPI trends.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed key performance indicators to measure effectiveness of operational processes.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Inventory Control Specialist
Penske Logistics/Shell USA
07.2022 - 08.2023
- Monitored inventory storage and enforced proper handling and organization.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored the accuracy of inventory records and resolved discrepancies.
- In charge of inventory requirements and replenishment guidelines for 80,000 inventory items.
- Developed and implemented production inventory control policies and procedures.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
- Performed cycle counts to track product movement in the warehouse as needed.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
- Operated machines and equipment to complete work assignments or to assist workers.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored inventory levels to ensure sufficient supply for customer orders.
- Organized and maintained detailed documentation related to all inventory processes.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Investigated and resolved variances with inventory records.
- Entered information into system to update status reports.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Executed cycle counts of materials onsite and reconciled against company reports.
- Pulled damaged and recalled products for return or disposal.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Implemented lean inventory management principles to minimize waste and improve overall operational efficiency.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
Zone Lead 3
Amazon Fresh
04.2020 - 06.2022
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Investigated and resolved variances with inventory records.
- Entered information into system to update status reports.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Pulled damaged and recalled products for return or disposal.
- Reviewed shipping and received documents for accuracy.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Configured warehouse spaces as dictated by forecast of inbound materials and customer and production needs.
- Transported items using equipment like forklifts and hand trucks.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Operated forklift and pallet jack to transport heavy loads.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Tracked outgoing orders to provide shipping status to customers.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Stamped price tags on merchandise, referring to official price lists.
- Placed products on conveyors for final wrapping and shipment.
- Ensured compliance with applicable laws governing the handling of hazardous materials in the workplace.
- Monitored inventory storage and enforced proper handling and organization.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Established effective communication channels between team members and leadership, fostering transparency and accountability.
Quality Control Senior Technician
Fujifilm USA
09.2016 - 03.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Worked with accounting personnel to address cycle count variances.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Reviewed work and purchase order documentation against verified numbers and resolved discrepancies.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained accurate and updated records and reviewed data to evaluate department performance.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Executed and reported variance and gap analysis.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed daily cycle counts of inventory to ensure accuracy and compliance with company standards.
Order Picker Lead
Superior Groceries
04.2014 - 08.2016
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Checked for outdated and overripe grocery items and removed from inventory
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Kept work areas neat, clean and free from debris
- Labeled products, rotated stock and fronted merchandise for appealing display
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Trained new associates on basic and advanced shipment procedures
- Prepared domestic and international shipments for transportation
- Followed procedures for control and distribution of completed products in line with shipment plans
- Received and reviewed new orders, located requested merchandise and promptly initiated processing
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts
- Followed procedures at all times for personal and team safety
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Conducted cycle counts and reconciled problems within distribution operations.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Limited damage to products and orders by using care when choosing items.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
Plumbing Supervisor
Pipeworx
06.2010 - 05.2014
- Reviewed blueprints, building codes and specifications to determine work details and procedures.
- Estimated time, material and labor costs used in project plans.
- Entered sewer manholes and acid dilution basins to correct plumbing issues.
- Participated in educational opportunities by reading professional publications, maintaining personal networks and joining professional organizations.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Kept production team moving forward for progress in daily site operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed relevant codes, regulations and safety techniques.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Used power tools to create assemblies and sub-assemblies.
- Completed walk-throughs of completed systems to verify code adherence.
- Supervised staff and evaluated work performance.
- Recommended measures to improve maintenance methods and equipment performance.
Dock Supervisor
Salvation Army ARC
06.2007 - 02.2010
- Performed pre-shift and post-shift inspections of dock equipment
- Managed team of 13 to facilitate domestic shipments
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss
- Used fork lifts, hand truck and pallet jacks to move materials on dock
- Implemented loading dock process and productivity improvements
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Dispatcher Clerk
Salvation Army ARC
02.2006 - 04.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Directed dispatching, routing and tracking of 16 fleet vehicles
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Received new orders, prepared documentation and assigned personnel
- Monitored flow of paperwork and directed information to appropriate departments
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Coordinated repairs to vehicles to maintain fleet operations.
Security Specialist/ Trailer Attendant
Salvation Army ARC
01.2004 - 02.2006
- Screened incoming employees, personal belongings and shipments for security concerns
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Consulted with team members to assess flawed root causes and plan for remediation
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to emergency situations to assess and deflect issues
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Education
Graduate - Six Sigma
Kennesaw State University
Kennesaw, GA09.2023
Associate of Arts - Behavioral Studies
University Of Phoenix
Hawthorne, CA06.2022
High School Diploma -
Avenal High School
Avenal, CA05.2010
Skills
- Problem-Solving
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Inventory optimization
- Attention to Detail
- Communication
- Interpersonal Communication
- Time Management
- Warehouse Operations
- Multitasking and Organization
Timeline
Operations Manager
Salvation Army ARC
08.2023 - Current
Inventory Control Specialist
Penske Logistics/Shell USA
07.2022 - 08.2023
Zone Lead 3
Amazon Fresh
04.2020 - 06.2022
Quality Control Senior Technician
Fujifilm USA
09.2016 - 03.2020
Order Picker Lead
Superior Groceries
04.2014 - 08.2016
Plumbing Supervisor
Pipeworx
06.2010 - 05.2014
Dock Supervisor
Salvation Army ARC
06.2007 - 02.2010
Dispatcher Clerk
Salvation Army ARC
02.2006 - 04.2007
Security Specialist/ Trailer Attendant
Salvation Army ARC
01.2004 - 02.2006
Graduate - Six Sigma
Kennesaw State University
Associate of Arts - Behavioral Studies
University Of Phoenix
High School Diploma -
Avenal High School
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