David Wilcher
North Las Vegas,Nevada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Salvation Army ARC
08.2023 - Current
- Directed and supervised team of 125 employees in daily operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established and enforced clear goals to keep employees working collaboratively.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee observations and documented findings.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Created corrective actions based on adverse KPI trends.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed key performance indicators to measure effectiveness of operational processes.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Inventory Control Manager
Penske Logistics/Shell USA
08.2021 - 08.2023
- Monitored inventory storage and enforced proper handling and organization.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored the accuracy of inventory records and resolved discrepancies.
- In charge of inventory requirements and replenishment guidelines for 80,000 inventory items.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Processed damaged goods and completed wasted inventory paperwork.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Managed the resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.
Zone Lead 3
Amazon Fresh
04.2020 - 06.2021
- Coached and trained 80 employees daily, managed work assignments.
- Championed change management initiatives, leading teams through periods of transition or organizational restructuring with minimal disruption to productivity.
- Facilitated conflict resolution among team members, ensuring a harmonious work environment conducive to productivity.
- Participated in recruitment efforts, interviewing candidates and assisting in the selection process to build a strong team of professionals.
- Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Quality Control Senior Technician
Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020
- Coached, mentored and trained team of 9 members in order to improve their job performance.
- Worked with accounting personnel to address cycle count variances.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Reviewed work and purchase order documentation against verified numbers and resolved discrepancies.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained accurate and updated records and reviewed data to evaluate department performance.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified opportunities to reduce cost and improve productivity.
- Executed and reported variance and gap analysis.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed daily cycle counts of inventory to ensure accuracy and compliance with company standards.
Plumbing Manager
Pipeworx
06.2010 - 05.2014
- Reviewed blueprints, building codes and specifications to determine work details and procedures.
- Estimated time, material and labor costs used in project plans.
- Entered sewer manholes and acid dilution basins to correct plumbing issues.
- Participated in educational opportunities by reading professional publications, maintaining personal networks and joining professional organizations.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Kept production team moving forward for progress in daily site operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed relevant codes, regulations and safety techniques.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Used power tools to create assemblies and sub-assemblies.
- Completed walk-throughs of completed systems to verify code adherence.
- Supervised staff and evaluated work performance.
- Recommended measures to improve maintenance methods and equipment performance.
- Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.
- Developed comprehensive training programs for junior plumbers, enhancing skill sets and service quality.
- Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
- Optimized response times for emergency plumbing services through streamlined dispatch processes.
- Promoted a culture of continuous improvement within the organization, encouraging staff to identify and implement process improvements for enhanced efficiency and service quality.
Dock Supervisor
Salvation Army ARC
01.2003 - 02.2010
- Performed pre-shift and post-shift inspections of dock equipment
- Managed team of 20 to facilitate domestic shipments
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss
- Used fork lifts, hand truck and pallet jacks to move materials on dock
- Implemented loading dock process and productivity improvements
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Graduate - Six Sigma
Kennesaw State University
Kennesaw, GA09.2023
Associate of Arts - Behavioral Studies
University Of Phoenix
Hawthorne, CA06.2022
High School Diploma -
Avenal High School
Avenal, CA05.2010
Skills
- Problem-Solving
- Organizational Skills
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Attention to Detail
- Communication Skills
- Interpersonal Communication
- Time Management
- Warehouse Operations
- Multitasking and Organization
- Microsoft Office
- Computer Skills
Icon
Certification
- Six Sigma Certification (White Belt, Yellow Belt, Green Belt) - Kennesaw State University
- CPR/AED Certification- American Heart Association
- SNHD Food Handler's Certification
- OSHA Certified- OSHA 10
Timeline
Operations Manager
Salvation Army ARC
08.2023 - Current
Inventory Control Manager
Penske Logistics/Shell USA
08.2021 - 08.2023
Zone Lead 3
Amazon Fresh
04.2020 - 06.2021
Quality Control Senior Technician
Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020
Plumbing Manager
Pipeworx
06.2010 - 05.2014
Dock Supervisor
Salvation Army ARC
01.2003 - 02.2010
- Six Sigma Certification (White Belt, Yellow Belt, Green Belt) - Kennesaw State University
- CPR/AED Certification- American Heart Association
- SNHD Food Handler's Certification
- OSHA Certified- OSHA 10
Graduate - Six Sigma
Kennesaw State University
Associate of Arts - Behavioral Studies
University Of Phoenix
High School Diploma -
Avenal High School
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