Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Wilcher

North Las Vegas,Nevada

Summary

Operations professional and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Salvation Army ARC
08.2023 - Current
  • Directed and supervised team of 125 employees in daily operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted employee observations and documented findings.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Measured and reviewed performance via KPIs and metrics.
  • Created corrective actions based on adverse KPI trends.
  • Built strong operational teams to meet process and production demands.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Inventory Control Manager

Penske Logistics/Shell USA
08.2021 - 08.2023
  • Monitored inventory storage and enforced proper handling and organization.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Monitored the accuracy of inventory records and resolved discrepancies.
  • In charge of inventory requirements and replenishment guidelines for 80,000 inventory items.
  • Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
  • Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
  • Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Optimized warehouse layout for efficient storage and retrieval of items, reducing time spent on locating products during order fulfillment processes.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Managed the resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.

Assistant Store Manager

Amazon Fresh
04.2020 - 06.2021
  • Coached and trained 80 employees daily, managed work assignments.
  • Championed change management initiatives, leading teams through periods of transition or organizational restructuring with minimal disruption to productivity.
  • Facilitated conflict resolution among team members, ensuring a harmonious work environment conducive to productivity.
  • Participated in recruitment efforts, interviewing candidates and assisting in the selection process to build a strong team of professionals.
  • Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Quality Control Senior Technician

Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020
  • Coached, mentored and trained team of 9 members in order to improve their job performance.
  • Worked with accounting personnel to address cycle count variances.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Reviewed work and purchase order documentation against verified numbers and resolved discrepancies.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Maintained accurate and updated records and reviewed data to evaluate department performance.
  • Researched item history to identify root cause for discrepancies between inventory and stock records.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Executed and reported variance and gap analysis.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Researched inventory-related discrepancies and made appropriate adjustments in system.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Performed daily cycle counts of inventory to ensure accuracy and compliance with company standards.
  • Reduced production defects by conducting thorough inspections and providing detailed feedback to the manufacturing team.
  • Served as subject matter expert on various regulatory requirements, aiding management in maintaining full compliance amidst changing standards.
  • Kept abreast of industry trends and emerging technologies, recommending updates to testing methods when appropriate.
  • Conducted root cause analysis for recurring defects, leading to targeted process improvements.

Order Processor

Superior Grocers
06.2010 - 05.2014
  • Wrapped pallets in shrink wrap prior to loading.
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
  • Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
  • Aided in reducing backorders by keeping an open line of communication with purchasing department regarding low-stock items identified while picking orders.
  • Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Boosted customer satisfaction through accurate order fulfillment, resulting in fewer returns due to incorrect items shipped.
  • Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
  • Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
  • Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
  • Maintained inventory integrity by promptly reporting any discrepancies or damaged goods found during the picking process.
  • Enhanced warehouse efficiency through precise organization and effective space utilization for easy retrieval of items.
  • Assisted in inventory management by conducting regular cycle counts and updating stock records accordingly.
  • Optimized workflow by prioritizing tasks based on customer needs and deadlines, ensuring timely order completion.
  • Streamlined the order picking process by implementing time-saving techniques learned from industry best practices.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
  • Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.

Education

Graduate - Six Sigma

Kennesaw State University
Kennesaw, GA
09.2023

Associate of Arts - Behavioral Studies

University Of Phoenix
Hawthorne, CA
06.2022

High School Diploma -

Avenal High School
Avenal, CA
05.2010

Skills

  • Strategic issue analysis
  • Proficient in organization techniques
  • Efficiency improvement
  • Analytical decision-making
  • Execution of plans
  • Meticulous project oversight
  • Strong verbal communication
  • Strong verbal and non-verbal communication
  • Organizational time strategies
  • Strategic Thinker
  • Logistics coordination
  • Proficient in task management
  • Experienced with Microsoft Office applications

Certification

  • Six Sigma Certification (White Belt, Yellow Belt, Green Belt) - Kennesaw State University
  • CPR/AED Certification- American Heart Association
  • SNHD Food Handler's Certification
  • OSHA Certified- OSHA 10

Timeline

Operations Manager

Salvation Army ARC
08.2023 - Current

Inventory Control Manager

Penske Logistics/Shell USA
08.2021 - 08.2023

Assistant Store Manager

Amazon Fresh
04.2020 - 06.2021

Quality Control Senior Technician

Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020

Order Processor

Superior Grocers
06.2010 - 05.2014

Graduate - Six Sigma

Kennesaw State University

Associate of Arts - Behavioral Studies

University Of Phoenix

High School Diploma -

Avenal High School

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