Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Wilcher

North Las Vegas,NV

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Manager/ Case Manager

Salvation Army ARC
08.2023 - 06.2025
  • Directed and supervised team of 125 employees in daily operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted employee observations and documented findings.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Measured and reviewed performance via KPIs and metrics.
  • Created corrective actions based on adverse KPI trends.
  • Built strong operational teams to meet process and production demands.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Logistics Operations Specialist

Penske Logistics/Shell USA
08.2021 - 08.2023
  • Coordinated logistics operations to ensure timely delivery of goods across multiple regions.
  • Managed inventory systems to optimize stock levels and reduce excess inventory.
  • Implemented process improvements that streamlined logistics workflows and reduced lead times.
  • Analyzed shipping data to identify trends and improve transportation efficiency.
  • Coordinated logistics operations, ensuring timely delivery of materials and products across multiple channels.
  • Managed inventory levels using ERP systems, optimizing stock management practices to prevent shortages or excess.
  • Collaborated with cross-functional teams to streamline workflows, enhancing overall operational effectiveness in logistics processes.
  • Designed training programs for new employees, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as Logistics Operations Specialists.
  • Improved accuracy of shipment tracking information through the implementation of an advanced barcode scanning system.
  • Managed relationships with key suppliers, fostering partnerships that resulted in more favorable pricing terms and improved product availability.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, increasing overall operational efficiency.
  • Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
  • Monitored logistics performance and identified improvement opportunities.
  • Directed shipping and receiving of wide range of products daily.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.

Zone Lead 3

Amazon Fresh
04.2020 - 06.2021
  • Coached and trained 80 employees daily, managed work assignments.
  • Ensured accuracy of orders by cross-referencing picking lists with inventory items.
  • Maintained organized work area to enhance operational efficiency and safety standards.
  • Collaborated with team members to streamline order fulfillment processes and reduce errors.
  • Conducted regular inventory checks to identify discrepancies and support restocking efforts.
  • Trained new employees on safe handling practices and efficient picking techniques.
  • Implemented best practices for order selection, improving overall productivity within the team.
  • Assisted in the development of standard operating procedures for order processing activities.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Championed change management initiatives, leading teams through periods of transition or organizational restructuring with minimal disruption to productivity.
  • Operated various order picking equipment to efficiently retrieve products from warehouse shelves.
  • Facilitated conflict resolution among team members, ensuring a harmonious work environment conducive to productivity.
  • Participated in recruitment efforts, interviewing candidates and assisting in the selection process to build a strong team of professionals.
  • Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Quality Control Technician

Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020
  • Coached, mentored and trained team of 9 members in order to improve their job performance.
  • Worked with accounting personnel to address cycle count variances.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Reviewed work and purchase order documentation against verified numbers and resolved discrepancies.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Maintained accurate and updated records and reviewed data to evaluate department performance.
  • Researched item history to identify root cause for discrepancies between inventory and stock records.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Executed and reported variance and gap analysis.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Researched inventory-related discrepancies and made appropriate adjustments in system.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Performed daily cycle counts of inventory to ensure accuracy and compliance with company standards.
  • Led quality assurance initiatives, ensuring compliance with industry standards and regulations.
  • Conducted thorough audits of production processes, ensuring adherence to established guidelines.
  • Trained staff on quality control systems and best practices for efficient workflow management.
  • Enhanced product quality by implementing rigorous testing procedures and protocols.
  • Contributed to a reduction in customer complaints by swiftly addressing any reported concerns and working proactively to prevent future occurrences.
  • Trained new technicians on proper testing methodologies, ensuring consistent results across the team.
  • Supported continuous improvement initiatives by actively participating in Lean Six Sigma projects.
  • Promoted a safety-conscious work environment through consistent reinforcement of safety policies and procedures among team members.
  • Streamlined quality control processes, resulting in faster identification of issues and quicker resolution times.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Performed thorough inspections of incoming materials and outgoing products.

Plumber

Pipeworx
06.2010 - 05.2014
  • Reviewed blueprints, building codes and specifications to determine work details and procedures.
  • Estimated time, material and labor costs used in project plans.
  • Entered sewer manholes and acid dilution basins to correct plumbing issues.
  • Participated in educational opportunities by reading professional publications, maintaining personal networks and joining professional organizations.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Delegated work to staff, setting priorities and goals.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Reported project progress, site problems and labor status to supervisors.
  • Kept production team moving forward for progress in daily site operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Followed relevant codes, regulations and safety techniques.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Used power tools to create assemblies and sub-assemblies.
  • Completed walk-throughs of completed systems to verify code adherence.
  • Supervised staff and evaluated work performance.
  • Recommended measures to improve maintenance methods and equipment performance.
  • Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.
  • Developed comprehensive training programs for junior plumbers, enhancing skill sets and service quality.
  • Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
  • Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
  • Optimized response times for emergency plumbing services through streamlined dispatch processes.
  • Promoted a culture of continuous improvement within the organization, encouraging staff to identify and implement process improvements for enhanced efficiency and service quality.
  • Collaborated with contractors and building inspectors for project compliance and quality control.
  • Installed and repaired plumbing systems according to local codes and safety regulations.
  • Diagnosed plumbing issues using specialized tools to ensure timely resolutions.
  • Managed inventory of plumbing supplies, ensuring availability of necessary materials for projects.

Dock Supervisor

Salvation Army ARC
01.2003 - 02.2010
  • Performed pre-shift and post-shift inspections of dock equipment
  • Managed team of 20 to facilitate domestic shipments
  • Utilized forklifts and pallet jacks to safely move merchandise and minimize loss
  • Used fork lifts, hand truck and pallet jacks to move materials on dock
  • Implemented loading dock process and productivity improvements
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Operated electric pallet jack to efficiently select and transport orders within warehouse.
  • Ensured accurate order picking by verifying product quantities and specifications against invoices.
  • Collaborated with team members to optimize workflow and maintain high levels of productivity.
  • Conducted regular inventory checks to minimize discrepancies and ensure stock availability.
  • Trained new employees on safe operating procedures and efficient order selection techniques.
  • Implemented improved labeling system that enhanced order accuracy and reduced processing time.
  • Monitored safety protocols to maintain a secure working environment for all warehouse staff.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.

Education

Graduate - Six Sigma

Kennesaw State University
09.2023

Associate of Arts - Behavioral Studies

University Of Phoenix
06.2022

High School Diploma -

Avenal High School
05.2010

Skills

  • Problem-Solving
  • Organizational Skills
  • Operational Efficiency
  • Decision-Making
  • Planning and Implementation
  • Attention to Detail
  • Communication Skills
  • Interpersonal Communication
  • Time Management
  • Warehouse Operations
  • Multitasking and Organization
  • Microsoft Office
  • Computer Skills
  • Team leadership

Certification

  • Six Sigma Certification (White Belt, Yellow Belt, Green Belt) - Kennesaw State University
  • CPR/AED Certification- American Heart Association
  • SNHD Food Handler's Certification
  • OSHA Certified- OSHA 10
  • Forklift Certified

Timeline

Operations Manager/ Case Manager

Salvation Army ARC
08.2023 - 06.2025

Logistics Operations Specialist

Penske Logistics/Shell USA
08.2021 - 08.2023

Zone Lead 3

Amazon Fresh
04.2020 - 06.2021

Quality Control Technician

Fujifilm USA (Covid-19 Layoff)
09.2016 - 03.2020

Plumber

Pipeworx
06.2010 - 05.2014

Dock Supervisor

Salvation Army ARC
01.2003 - 02.2010

Associate of Arts - Behavioral Studies

University Of Phoenix

High School Diploma -

Avenal High School

Graduate - Six Sigma

Kennesaw State University

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