David Wild
Smithfield,RI
Summary
Accomplished Employment and Training Manager with a proven track record at the Department of Labor and Training, enhancing team skills and managing complex cases. Expert in new employee training and adept in both written and oral communication. Demonstrated success in coaching, mentoring, and significantly improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Employment and Training Manager
Department of Labor and Training
04.2021 - Current
Managed team of Benefit Claims Specialists in Central Adjudication Unit.
Provided training support for incoming employees.
Enhanced the skills of team members.
Managed distribution of tasks and monitored timely completion of all unit duties.
Provided support to staff on complex cases and decisions.
Claims Benefit Specialist
Department of Labor and Training
09.2014 - 04.2021
Assisted in resolving adjudication issues and cases.
Detected and computed overpayments, assessed fault to determine recoverability.
Authored written determinations following fact-finding interviews per established procedures.
Senior Employment and Training Interviewer
Department of Labor and Training
02.2009 - 09.2014
Expert in processing unemployment claims and resolving complex customer issues.
Collaborated with management on special projects and assignments.
Investigated, analyzed and ensured compliance with state laws to determine an individual's eligibility to receive unemployment insurance.
Education
No Degree - Psychology
Rhode Island College
Providence, RIHigh School Diploma -
Smithfield Highschool
Smithfield, RI06-1999
Skills
- New employee training
- Coaching and mentoring
- Written and oral communication
Timeline
Employment and Training Manager
Department of Labor and Training
04.2021 - Current
Claims Benefit Specialist
Department of Labor and Training
09.2014 - 04.2021
Senior Employment and Training Interviewer
Department of Labor and Training
02.2009 - 09.2014
No Degree - Psychology
Rhode Island College
High School Diploma -
Smithfield Highschool
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