David Wilder
Tomball,Texas
Summary
Mission-driven leader with over 25 years of experience in operations, programs, and public service, specializing in military, emergency management, and community-focused initiatives. Proven track record in overseeing multi-agency service delivery and managing high-performing teams, volunteers, and resources to enhance mission-critical programs aligned with public service objectives. Expertise in building disciplined procedures, improving workflows, and fostering strong relationships across government agencies and community organizations has resulted in increased operational readiness and enhanced service delivery. Leadership roles within Harris County and the Texas Army National Guard reflect a commitment to excellence in program management, volunteer coordination, and community engagement, ensuring sustained support for diverse populations.
Overview
26
26
years of professional experience
Work History
Client Services & Operations Manager
Harris County Public Safety Radio Shop
12.2023 - Current
- Oversee area operations supporting public safety communications services across multiple agencies, ensuring reliable service delivery, operational compliance, and customer-focused support.
- Serve as primary liaison with agency leadership, vendors, technical teams, and community stakeholders to strengthen stakeholder engagement and support program management objectives.
- Manage staffing support, resource allocation, dispatch coordination, field operations, and operational workflows to improve efficiency and sustain mission-critical service delivery.
- Lead project management, vendor management, inventory accountability, budgeting support, and process improvement initiatives that strengthen operational performance.
- Coordinate emergency response activities and operational disruptions while maintaining clear communication with leadership, staff, and external partners.
- Support organizational goals through team leadership, collaboration, continuous improvement, and accountable service delivery.
Subscriber Services Manager
Harris County Public Safety Radio Shop
03.2020 - 12.2023
- Led and supervised technical and operational staff supporting county-wide communications programs and emergency response operations.
- Developed high-performing teams by promoting accountability, collaboration, staff development, and employee performance improvement.
- Planned and managed multiple operational projects, ensuring timely completion, resource alignment, and achievement of service objectives.
- Developed and implemented operational procedures, policies, and standard operating guidelines to improve consistency, efficiency, and compliance.
- Conducted performance evaluations and provided leadership input on hiring, promotions, disciplinary actions, staffing decisions, and workforce development.
- Coordinated with local, county, and state agencies, vendors, and organizational leadership to support operational planning, program delivery, and service readiness.
CERT Coordinator
Harris County Office of Homeland Security and Emergency Management
01.2016 - 03.2020
- Served as primary liaison between government agencies, schools, community organizations, emergency preparedness programs, and public safety stakeholders.
- Coordinated volunteer programs, community outreach, training events, and emergency preparedness initiatives that strengthened public readiness.
- Served on Command and General Staff during emergency and disaster operations in accordance with National Incident Management System protocols.
- Assisted in developing emergency response and preparedness plans addressing cybersecurity, civil unrest, public safety, and disaster-related risks.
- Supported fundraising and sponsorship development efforts that increased participation and exceeded program goals.
- Managed logistics, training equipment accountability, scheduling, volunteer coordination, and operational support for preparedness programs and events.
Production Control Supervisor
Texas Army National Guard
Ellington Field, Texas
08.2000 - 06.2014
- Supervised daily aviation maintenance operations supporting mission readiness, operational planning, and military service objectives.
- Led 194 personnel across 13 specialized operational shops, driving team performance, staff development, and workforce accountability.
- Managed logistics coordination, operational scheduling, personnel assignments, resource allocation, and project execution.
- Maintained inventory accountability for equipment and supplies valued at more than $120 million, ensuring compliance and operational readiness.
- Developed and implemented operational procedures and safety standards recognized as exemplary across aviation support operations.
- Earned recognition for exceeding operational performance standards and contributing to receipt of a Meritorious Unit Award.
Education
BAAS - Criminal justice, BA History
University of Houston
Skills
- Operations & Program Management
- Team Leadership & Staff Development
- Event & Program Coordination
- Military & Public Sector Coordination
- Volunteer & Community Engagement
- Budget & Resource Management
- Stakeholder & Vendor Relations
- Public Relations & Community Outreach
- Logistics & Operational Planning
- Training & Personnel Development
- Process Improvement & Policy Development
- Facility & Operational Oversight
Timeline
Client Services & Operations Manager
Harris County Public Safety Radio Shop
12.2023 - Current
Subscriber Services Manager
Harris County Public Safety Radio Shop
03.2020 - 12.2023
CERT Coordinator
Harris County Office of Homeland Security and Emergency Management
01.2016 - 03.2020
Production Control Supervisor
Texas Army National Guard
08.2000 - 06.2014
BAAS - Criminal justice, BA History
University of Houston
COMMUNITY & MISSION IMPACT
- Supported emergency preparedness initiatives serving Harris County communities and public safety agencies.
- Assisted disaster response and interoperable communications operations during emergency events.
- Extensive background supporting military operations, public safety organizations, and community-focused initiatives.
- Passionate about service-oriented leadership and mission-driven organizational support.