David Wilkes
Tacoma,WA
Summary
Dynamic and service-oriented Sales Associate with a proven track record at Maverik Adventure's First Stop, excelling in customer relationship building and upselling. Recognized for enhancing customer satisfaction through exceptional service and efficient cash handling. Strong teamwork and problem-solving skills contribute to a positive shopping experience and improved retention rates.
Overview
21
21
years of professional experience
Work History
Sales Associate
Maverik Adventure's First Stop
04.2017 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
The Nerd Store
02.2014 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shipping Clerk
Walmart Distribution
09.2013 - 12.2013
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
Shipping Clerk
Lowes Distribution Center
03.2011 - 09.2012
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Stock Associate
Walmart
01.2011 - 02.2012
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Line Worker
Consolidated Biscuit
10.2010 - 01.2011
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Cook
Magna Raceway
06.2010 - 08.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Joes Pizza
06.2004 - 05.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Grantsville High School
Grantsville, UT08-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Upselling
- Building rapport
- Service oriented
Timeline
Sales Associate
Maverik Adventure's First Stop
04.2017 - 03.2025
Sales Associate
The Nerd Store
02.2014 - 03.2017
Shipping Clerk
Walmart Distribution
09.2013 - 12.2013
Shipping Clerk
Lowes Distribution Center
03.2011 - 09.2012
Stock Associate
Walmart
01.2011 - 02.2012
Line Worker
Consolidated Biscuit
10.2010 - 01.2011
Cook
Magna Raceway
06.2010 - 08.2010
Cook
Joes Pizza
06.2004 - 05.2007
Grantsville High School
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