David Wilkinson
Arvada,CO
Summary
Dynamic individual with hands-on experience in the automotive industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, positivity, creativity, and results-oriented mindset even in high stress situations and fast-paced environments. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Asbury Automotive Group
10.2025 - Current
- Processed high volumes of billing inquiries for all of the North locations totaling six dealerships, and four of our South locations, ensuring timely and accurate resolution for our dealers.
- Reviewed and reconciled billing discrepancies, enhancing accuracy and client satisfaction.
- Collaborated with cross-functional teams to streamline invoicing processes, reducing turnaround time significantly.
- Established standardized protocols for documentation and record-keeping, ensuring compliance with audit requirements.
- Mentored team members on complex billing issues, improving overall departmental knowledge and performance.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Warranty Administrator
American Auto Shield
04.2025 - 08.2025
- Manage the full lifecycle of warranty claims for both dealership service departments and independent repair facilities across North America.
- Serve as the primary point of contact for technical support, claim processing, and resolution, handling in excess of 20 claims daily with a focus on accuracy and compliance.
- Coordinate directly with vendors and suppliers to source and order replacement parts, ensuring alignment with contractual pricing and delivery terms.
- Interpret and apply terms of service contracts to authorize repairs, determine coverage eligibility, and maintain detailed documentation for audit purposes.
- Build and maintain strong working relationships with service providers, offering clear guidance on claims procedures, policy compliance, and documentation standards.
- Troubleshoot and resolve complex claims issues by collaborating across departments, reviewing diagnostic information, and ensuring alignment with company policies.
Warranty Administrator
Nissan Kelly Services
07.2023 - 04.2025
- Answering calls from dealers across the country in addition to Canadian dealerships.
- Manage an assigned workload of claims to process in between 20-40 per day. Amounting in excess of 1,500 claims in a month when combined with call volume.
- Maintain adequate knowledge of processes and procedures, being familiar with SOP, policy, and coding in order to assist dealers.
- Proprietary knowledge of claims database and resources used to help dealers file claims correctly.
- Assist dealers in completing recalls and filing correctly for reimbursement.
- Use working automotive experience to make decisions on claims upwards of fifteen thousand dollars.
- Answer a quoted amount of calls proficiently while still maintaining an excellent level of customer service and first call completion of claims to help dealers move claims through the system and be able to assist more customers.
- Help dealers diagnose issues with warranty claims, and advise them on coding procedures.
- Advise dealers on new bulletins and how to process campaigns. Approving any mandated actions for campaigns.
Warranty Administrator
Automotive Business Solutions
08.2022 - 07.2023
- Discuss the warranty claim process and expectations with customers and/or automotive repair facilities
- Being able to accurately multitask while handling claims of different programs simultaneously
- Prepare and process warranty documentation according to individual program policy
- Submit claims quickly and efficiently
- Ensure ongoing communication with repair facilities to ensure claims are being processed properly and discuss coverage
- Process and analyze incoming documents from fax, mail, email, and organize documentation appropriately
- Determine coverage and relay policy accurately for over forty programs
- Use knowledge obtained from the industry to determine what constitutes a reasonable repair
- Timely answering and processing times in a high volume call center
Service Writer
Denver Spring & Suspension
03.2021 - 08.2021
- Meet and greet the new and returning customers.
- Go out and get vehicle information and customer complaint in regards to their light or heavy-duty vehicle.
- Input the customer and vehicle information into the computer database.
- Make notes on invoices for customers returning for follow-up service.
- Call or email to maintain good contact with customers who have trusted us with their vehicles, or to notify of completion, unexpected problems, etc.
- Maintain a schedule that is able to be followed by technicians to keep them busy throughout the day.
- Make clear and concise estimates to give to the customer when quoting out parts and labor.
- Using Quickbooks to overview daily and weekly cost/profit analysis
Retail Parts Pro
Advance Auto Parts
10.2018 - 03.2021
- Delivered parts to commercial accounts and managed sales transactions.
- Streamlined parts delivery process to guarantee prompt customer service.
- Delivered outstanding customer service and cultivated enduring business relationships with commercial accounts.
- Performed merchandise transfers and organized sales floor displays with adherence to housekeeping standards.
- Executed thorough stock assessments to ensure precise sales data and deter loss.
- Upheld high standards of store hygiene.
- Leveraged expertise to ensure customer needs were met effectively.
- Performed nightly reconciliation of cash registers to maintain accountability.
- Excelled in high-pressure setting with expertise in automotive systems.
Education
Certificate - Automotive Services
Emily Griffith Technical College
Denver, CO05.2019
High school diploma or GED - High School
Overland High School
Aurora, CO12.2017
Skills
- Unparalleled customer service
- High levels of phone and email etiquette
- Unrelenting work ethic with attention to detail and a tenacious attitude
- Excellent team working skills, and strong independent work ethic
- Proficient comprehension skills
- Scheduling and time-management
- Automotive industry expertise
- Proficiency in multiple sectors of technology and software (Salesforce, Quickbooks, Microsoft systems, Private Claims management systems)
- Ability to work proficiently in fast-paced and demanding work environments
- Excellent negotiation and communication skills
Additional Information
- Maintaining strong client relationships with commercial accounts.
- Fulfilling large part orders with commercial customers and independent repair facilities.
- Ability to listen to the customers complaints and assist in diagnosis the best way possible.
- Examine vehicles to determine extent of damage or malfunctions
- Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements
- Knowledge of automotive warranty industry and use of CMS and other software for administration.
Timeline
Billing Specialist
Asbury Automotive Group
10.2025 - Current
Warranty Administrator
American Auto Shield
04.2025 - 08.2025
Warranty Administrator
Nissan Kelly Services
07.2023 - 04.2025
Warranty Administrator
Automotive Business Solutions
08.2022 - 07.2023
Service Writer
Denver Spring & Suspension
03.2021 - 08.2021
Retail Parts Pro
Advance Auto Parts
10.2018 - 03.2021
High school diploma or GED - High School
Overland High School
Certificate - Automotive Services
Emily Griffith Technical College